Operations Lead

Standard Practice; New York (NY); On-site; USD 100,000 - 140,000; Full time

Job summary

A fast-growing voice AI company is seeking an Operations Lead to develop and execute operational initiatives critical to service delivery and business scaling. The ideal candidate will have experience in operations, the ability to tackle unstructured challenges, and strong communication skills. With competitive compensation and great benefits, this is a fantastic opportunity in the healthcare sector.

Benefits

Excellent medical, dental, and vision plans

401k and commuter benefits

Unlimited vacation

Budget for technology tools

Education stipend

Qualifications

• Experience in operations, strategy & operations, customer success, or CX.
• Ability to execute with a high-level of autonomy.
• Desire to add structure to unstructured problems.

Responsibilities

• Own major operational workstreams (customer success, CX, AI optimization, etc.).
• Identify pain points within the business and develop solutions.
• Perform qualitative / quantitative analyses to inform strategic decisions.

Skills

Autonomy

Written and verbal communication

Problem-solving

Job description

This range is provided by Standard Practice. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$100,000.00/yr - $140,000.00/yr

Standard Practice is voice AI that automates outbound calls on behalf of healthcare administrative teams. With a human sounding voice, our AI agent dials, waits on hold, navigates IVR menus, engages in conversation, and fully completes calls to insurance companies and patients. By enabling customers to make multiple calls simultaneously and without the restraints of human capital, we allow parties and their customers to get paid faster.

We’re growing fast and raised $8.5 million from Tiger Global, Wing Venture Capital, A* Capital, and Expa, as well as extraordinary angels in digital health.

Our HQ is located in Flatiron NYC, and our team is in the office together Monday through Thursday.

The Role

As our Operations Lead, you'll develop and execute major ops initiatives critical to the business. You'll play an important role building processes that allow our company to provide amazing service, scale efficiently, and upend a problematic industry that touches everyone in the US. The role reports directly to our Co-Founder & CEO.

Responsibilities

• Own major operational workstreams (customer success, CX, AI optimization, etc.)
• Identify pain points within the business and develop solutions that fix them
• Perform qualitative / quantitative analyses to inform strategic decisions
• Communicate with customers and users
• Lead hiring for the teams and functions you help build
• Experience in operations, strategy & operations, customer success, or CX, bonus if you have experience working at an early-stage startup
• A desire to add structure to unstructured problems
• Excellent written and verbal communication skills
• An ability to execute with a high-level of autonomy
• Competitive salary and outsized equity ownership
• Excellent medical, dental, and vision plans
• 401k and commuter benefits
• Unlimited vacation
• Budget for the technology tools you need
• Education stipend

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitals and Health Care

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