Operations Lead

Totalcarechino; El Monte (CA); On-site; Full time

Job summary

An established industry player in healthcare is seeking a dedicated Operations Lead to enhance daily operations across multiple clinics. This role is pivotal in supporting the Managing Director and Clinic Leads while ensuring optimal patient care and operational efficiency. With a strong focus on growth, the position offers a unique opportunity to influence operational performance and contribute to the expansion of services. The ideal candidate will thrive in a fast-paced environment, possess excellent communication skills, and have a passion for operational excellence. If you're ready to make a difference in a dynamic healthcare setting, this is the role for you.

Benefits

Sick Leave

PTO

Retirement Match

Company Macbook

Qualifications

• 1-2 years of customer service experience is preferred.
• Excellent written and oral communication skills are essential.

Responsibilities

• Monitor daily patient schedules and distribute patient load across clinics.
• Conduct in-person audits of clinics to ensure quality.

Skills

Customer Service

Communication Skills

Operational Management

Consistency

Tools

Macbook

Job description

Operations Lead (no healthcare experience required)

TotalCare Walk-In Clinic is looking for a full-time Operations Lead to help support our daily operations across various clinics in Chino, El Monte, and Irvine.

Background

TotalCare is looking for an Operations Lead to assist with day-to-day operations across all our clinics. This is an essential role at one of the top medical groups in Southern California with significant growth potential as we continue to expand. We are a fast-growing, tech-enabled multi-specialty medical group providing services in family medicine, internal medicine, cardiology, urgent care, and aesthetic medicine to over 100,000 patients per year in the greater Los Angeles area. We rank #1 in San Bernardino and Riverside County for our quality of care and are proud to serve a diverse patient community that spans all ages and socioeconomic levels. You will work closely with the Managing Director, Chief of Staff, and Clinic Leads to support our providers and staff.

Responsibilities

• Monitor daily patient schedules across all of our clinics (6 locations) and help distribute patient load across clinics evenly.
• Monitor call center performance including overall volumes, drop rates, and wait times.
• Monitor clinical inbox and ensure that all requests (e.g. refills, authorization requests) are being reviewed promptly.
• Track any outstanding inventory or facility issues and follow up with vendors for prompt resolution.
• Conduct in-person audits of each physical clinic periodically to ensure quality.
• Assist with HR tasks as needed such as payroll, performance reviews, and event planning.
• Work closely with the Chief of Staff to execute new initiatives to meet operational performance goals.
• Compensation will be $23-25/hr.

Qualifications

• 1-2 years of customer service experience is preferred.
• Excellent written and oral communication skills.
• Passion for operations.
• Consistency.

Competitive Compensation

We offer attractive compensation packages including sick leave, PTO, and retirement match after two years. We also provide a Macbook for this role.

Opportunity for Growth

We offer plenty of opportunity for growth and career advancement, as our practice continues to grow to more locations across all of Southern California.

To Apply

To apply to the Operations Lead position, please complete a 20-minute application by clicking the button to the right.