Operations Lead Rotating Shift

Volunteers of America Los Angeles; Los Angeles (CA); On-site; Full time

Job summary

An established industry player is seeking an Operations Lead to oversee security and safety in a shelter environment. In this role, you will coordinate and mentor staff, ensuring a secure and supportive atmosphere for clients. Your leadership will guide Monitors in their duties, from overseeing shelter operations to providing direct support to participants. This position is crucial in maintaining safety and compliance within the facility, making it an exciting opportunity to make a meaningful impact in the community. Join a dedicated team that values service and compassion, and help change lives for the better.

Benefits

Medical benefits

Dental benefits

Vision benefits

Retirement benefits

Qualifications

• 2+ years experience in homelessness or social support services.
• 1+ year in a supervisory role is required.

Responsibilities

• Lead and schedule Monitors for 24/7 security and safety.
• Train staff on safety protocols and monitor compliance.

Skills

Conflict resolution

Leadership

Safety training

Client support

Education

High School Diploma or GED

Tools

Valid driver's license

Job description

Career Opportunities with Volunteers of America Los Angeles

A great place to work.

Current job opportunities are posted here as they become available.

VOALA Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.

PAY RATE: $23.21 - $24.43 Per Hour

BENEFITS: VOALA offers competitive medical, dental, vision and retirement benefits.

JOB SUMMARY AND PURPOSE

Under the direction of the Program Coordinator, the Operations Lead will arrange, coordinate, schedule, mentor, and lead the Monitors’ efforts to provide 24 hour / 7 day security of the program premises, and safety for program clients, visitors and employees. The Operations Lead performs duties in a shelter or other residential setting having over 100 clients and works through Lead Monitors who are shift leaders of the Monitors, as well as directly leading and training Monitors. Driving ability preferred.

DUTIES AND RESPONSIBILITIES

• Assign shifts, ensure that Monitors are scheduled around the clock, plan personal shifts to observe each shift during the week, patrol to assure participants and other individuals are in compliance with facility policies.
• Provide support for all meetings, events, and functions at the facility; support daily routine for all participants.
• Train Shelter Leads and Monitors in program operations, safety, and security expectations and procedures.
• SHELTER ENTRANCE MONITORING: Monitor and authorize entrance and departure of employees, participants, visitors, guests, and other persons to guard against theft and maintain security of premises.
• BAG & PERSON SCREENING: Monitors search all participants’ person and belongings being brought into the shelter each time a participant enters.
• Patrol premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.
• SHELTER SAFETY:
  • While patrolling, observe Shelter to ensure safe operations; report and correct any spills, unsafe working conditions, or defective equipment.
  • Know the location of fire exits, and be prepared to assist participants in case of any emergency.
  • Monitor clients and conduct room checks; maintain records of client compliance with program rules.
  • Call police or fire department in cases of emergency.
• Report all suspicious events to direct supervisor.
• Complete written reports and incident logs of daily activities and irregularities.
• ACT AS A ROLE MODEL FOR PARTICIPANTS AT ALL TIMES.
• CLIENT/PARTICIPANT SUPPORT:
  • Answer telephones and take messages for clients and staff, monitor doors and greet visitors.
  • Maintain office housekeeping; verify all common areas, laundry areas, and restrooms are clean and operational.
  • Assist shelter staff during the provision of services to clients/participants.
  • DRIVING TASKS (if in possession of a valid driver’s license):
    • Transport individual program participants to and from various locations.
    • Maintain trip records as well as mileage and gasoline usage records.
• Respond to all situations identified by Monitors and Lead Monitors.
• Other duties that may arise to support program goals.

ESSENTIAL FUNCTIONS:

• TRAIN, LEAD AND SCHEDULE MONITORS
• SHELTER SECURITY
• SHELTER SAFETY
• ASSET PROTECTION
• CLIENT/PARTICIPANT SUPPORT, including driving tasks, if licensed.
• Conflict resolution and incident reporting
• Other duties as required and is subject to change at any time.
• ACT AS A ROLE MODEL FOR PARTICIPANTS AT ALL TIMES.

REQUIREMENTS:

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment, and education verifications.

EDUCATION:

• Within 30 days of hire, must successfully complete VOALA safety training.

EXPERIENCE:

• Minimum of 2 years of experience working in the field of homelessness or other social support services.
• Minimum of 1 year in a supervision/leadership role.

PREFERRED QUALIFICATIONS:

• High School Diploma or GED.
• Current California driver's license and clean driving record.
• Experience serving the homeless is preferred.
• Clean driving record to be insurable by VOALA insurance.

Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

This employer participates in E-Verify as required by the federal government.