Operations Intern

Howden Group; San Diego (CA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision

Unlimited PTO

401k with company match

Volunteer days

Wellbeing programs

Career development

Job summary

DUAL North America, Inc. is seeking an Operations Intern to join our team for the Summer program in San Diego. The role offers hands‑on exposure to how a growing insurance organization operates behind the scenes, from onboarding to reporting and cross‑functional support.

You will help build reports and dashboards, collaborate with underwriting and operations, and contribute to process improvements while developing practical business and communication skills in a fast‑paced, people‑first culture.

Qualifications

• Currently pursuing an undergraduate or graduate degree.
• Graduating between December 2027 and May 2028.
• Proficient with Microsoft Office tools (Word, Excel, Outlook, PowerPoint).

Responsibilities

• Learn how DUAL partners with producers and supports the collection, organization, and review of documents needed to do business with DUAL North America.
• Help build reports, dashboards, and operational metrics for visibility into progress and trends.
• Partner with underwriting and operations on day‑to‑day projects and follow‑up activities.
• Contribute to process improvement and technology initiatives, including Salesforce‑related updates and user support.
• Gain hands‑on exposure to how a growing insurance organization operates and develop business, communication, and problem‑solving skills.
• Participate in team meetings, ask questions, and take on additional projects for the broader Operations team.

Skills

Communication skills

Task organization

Team collaboration

Education

Undergraduate or graduate student

Tools

MS Office

Job description

At DUAL North America, our core values dictate how we live and work. We are a group with independence and people at its heart and we are a home for talent with a unique culture: the biggest small company in the world. The focus on being a People First business has always been at the very heart of the Group; Our vision was to create an independent business with a unique culture and one that would survive and thrive as a business controlled by the people working for it. And finding the most talented and entrepreneurial people to join the Group has been and will continue to be key. DUAL North America, Inc. is seeking a Operations Intern Internship start date: June 7, 2027 Internship end date: August 20, 2026 Reports to: Operations Manager Travel: 0-10% Salary: $22.00/hr. Location: San Diego, CA, In-office

Role overview

DUAL North America, Inc. is seeking a curious, driven Operations Intern to join our team for Summer 2026. This internship is designed for college students who want hands‑on exposure to how a growing insurance organization operates behind the scenes—from producer onboarding and process improvement to reporting, technology and cross‑functional team support.

Why spend your summer with DUAL?

• Make an impact: Contribute to meaningful projects and see how your work supports the wider business.
• Learn by doing: Build practical marketing experience through real projects, research and team activities.
• Build your network: Work alongside and learn from colleagues across Marketing and the wider DUAL business.
• Explore the industry: Discover how marketing supports a leading underwriting organization and gain exposure to the technology and tools used by the team.
• Bring your perspective: Join a people‑first culture where you’ll be encouraged to ask questions, share ideas and develop throughout your internship.

Role responsibilities

Learn how DUAL partners with producers and support the collection, organization, and review of documents needed to do business with DUAL North America.

Help build reports, dashboards, and operational metrics that give teams better visibility into progress, trends, and opportunities to improve workflows.

Partner with underwriting and operations teams on day‑to‑day projects, research, and follow‑up activities that support efficient business operations.

Contribute to process improvement and technology initiatives, including Salesforce‑related updates, documentation, and user support.

Gain hands‑on exposure to how a growing insurance organization operates behind the scenes while building practical business, communication, and problem‑solving skills.

Participate in team meetings, ask questions, share ideas, and take on additional projects that support the broader Operations team.

Key requirements

• Currently studying towards an undergraduate or graduate degree (risk management, business, or a related subject is helpful, but not essential)
• Graduating between December 2027 and May 2028
• Able to organize and prioritize tasks while maintaining accuracy and attention to detail.
• Able to communicate clearly and build positive working relationships with a range of people
• Able to take ownership of tasks, ask questions when needed and follow through on agreed actions.
• Comfortable using Microsoft Office tools, including Word, Excel, Outlook and PowerPoint.
• Must be able to remain in a stationary position 50% of the time, with occasional movement in the office to access cabinets and equipment

What we offer

A career that you define. Yes, we offer all the usual rewards and benefits - including medical, dental, vision, a wide variety of wellbeing offers, competitive salary, unlimited PTO, 401k with company match, paid volunteer days and more. We provide an environment where new ideas are encouraged and celebrated, where people who want to have a real hand in our success thrive. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community.

EEO Statement

We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect. DUAL North America provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. DUAL will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.