Operations Incident Specialist

Murata Manufacturing Co., Ltd.; Atlanta (GA); On-site; USD 68,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Paid time off

Job summary

Murata Manufacturing Co., Ltd. is seeking an Operations Incident Specialist. The role investigates, resolves, and stabilizes operational issues that disrupt business execution, supporting demand management, planning, and IT/data systems as needed.

It is a frontline, action‑oriented position with ownership from incident detection to root‑cause resolution, focused on restoring continuity and minimizing impact. Hybrid work is available from multiple U.S. locations.

Qualifications

• Bachelor’s degree in a related field.
• 3+ years in Operations, Operations Support, Sales Ops, or related areas.
• Proven experience resolving live operational issues.
• Strong root‑cause analysis and problem‑solving capabilities.
• Ability to operate calmly in high‑pressure, time‑sensitive situations.
• Experience cross‑functionally with IT, Systems, Data, and Business teams.

Responsibilities

• Serve as the primary responder for operational incidents affecting demand management, planning, or execution.
• Triage system, data, and process issues to determine scope, severity, and root cause.
• Execute immediate corrective actions or drive cross‑functional resolution across teams.
• Ensure incidents are resolved within defined service‑level expectations.
• Coordinate incident status and resolution actions with stakeholders.
• Maintain incident documentation including timelines, actions, and outcomes.

Skills

Root cause analysis

Cross-functional collaboration

Communication skills

Pressure handling

Education

Bachelor’s degree

Tools

ServiceNow

Jira

ERP systems

Job description

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Atlanta, GA, US, 30339 Irvine, CA, US, 104175 Carrollton, TX, US, 75007

For 80 years, Murata Electronics has been a tireless innovator, committed to developing technologies that profoundly change the world around us. Our solutions are inside more state‑of‑the‑art products than you may imagine. Additionally, we enable other global companies to turn their visions into reality – from mobile communications to computers and networking, medical devices to power solutions, smart home technologies to automotive electronics. Our past innovations drive today's technology – and our present innovations are shaping tomorrow's.

Whatever the future holds, you can be sure that Murata will be a part of it.

Why Consider This Job Opportunity

The Operations Incident Specialist is a frontline operational role that investigates, resolves, and stabilizes immediate operational issues that disrupt business execution. This position supports demand management, planning, and operational teams when systems, data, or process failures occur. The Operations Incident Specialist takes ownership from incident detection through root‑cause identification and execution of an immediate fix. This role is action‑oriented and execution‑driven, having direct accountability for restoring operational continuity and minimizing business impact.

Workplace Policy

Hybrid from Atlanta, GA, Carrollton, TX, or Irvine, CA.

What To Expect (Essential Job Responsibilities)

• Primary responder for operational incidents impacting demand management, planning, or execution.
• Rapidly triage system, data, and process issues to determine scope, severity, and root cause.
• Execute immediate corrective actions where possible or drive resolution across operations, IT, systems, and data teams.
• Ensure incidents are resolved within defined service‑level expectations.

Operational Firefighting & Support

• Provide real‑time support to business partners when operational breakdowns occur.
• Serve as the escalation point for complex or ambiguous issues requiring cross‑functional coordination.
• Restore operational stability while balancing speed, data integrity, and risk.
• Identify underlying causes of incidents (system defects, configuration errors, data issues, process gaps).
• Implement short‑term mitigation and stabilization fixes.
• Partner with process improvement, systems, or engineering teams to hand off recurring issues for long‑term resolution.

Communication & Coordination

• Clearly communicate incident status, impact, and resolution actions to stakeholders.
• Maintain incident documentation including timelines, actions taken, and resolution outcomes.
• Coordinate across teams to ensure ownership gaps do not delay resolution.

Continuous Operational Readiness

• Identify patterns and recurring incident themes.
• Recommend preventative controls, alerts, or operational checkpoints.
• Contribute to improved incident response playbooks and escalation paths.

What Is Required (Qualifications)

• Bachelor’s degree in Supply Chain Management, Business, Engineering, Economics, or a related field.
• 3+ years of experience in Operations, Operations Support, Sales Ops, Supply Chain Ops, Revenue Ops, or Production/Systems Support.
• Proven experience resolving live operational issues.
• Strong root‑cause analysis and problem‑solving capabilities.
• Ability to operate calmly and decisively in high‑pressure, time‑sensitive situations.
• Experience working cross‑functionally with IT, Systems, Data, and Business teams.
• Strong written and verbal communication skills.

How To Stand Out (Preferred Qualifications)

• Experience supporting demand management, planning, forecasting, or order‑to‑cash operations.
• Familiarity with incident management or ticketing tools (e.g., ServiceNow, Jira).
• Experience working with ERP, CRM, or planning systems.
• Background in fast‑paced, high-volume, or complex operational environments.

Other

California Salary depending on location:

Minimum Salary: $67,982

Maximum Salary: $99,678

• Comprehensive benefits package including medical, dental, and vision insurance.
• Generous Paid Time Off including paid holidays and floating holidays.
• 401(k) employer match on retirement planning.
• Hybrid working schedule for eligible positions.
• Tuition reimbursement on approved programs.
• Flexible and health spending accounts.

Imagine the possibilities as a member of Murata'sinnovative global team.

Be an innovator - Join Murata!
Murata offers competitive compensation andcomprehensive benefits.
Equal Opportunity/Affirmative Action Employer -M/F/Disabilities/Veteran