Hybrid Incident Response & Stabilization Specialist

Murata Manufacturing Co., Ltd.; Atlanta (GA); Hybrid; USD 68,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Paid time off

Job summary

Murata Manufacturing Co., Ltd. is seeking an Operations Incident Specialist. The role investigates, resolves, and stabilizes operational issues that disrupt business execution, supporting demand management, planning, and IT/data systems as needed.

It is a frontline, action‑oriented position with ownership from incident detection to root‑cause resolution, focused on restoring continuity and minimizing impact. Hybrid work is available from multiple U.S. locations.

Qualifications

• Bachelor’s degree in a related field.
• 3+ years in Operations, Operations Support, Sales Ops, or related areas.
• Proven experience resolving live operational issues.
• Strong root‑cause analysis and problem‑solving capabilities.
• Ability to operate calmly in high‑pressure, time‑sensitive situations.
• Experience cross‑functionally with IT, Systems, Data, and Business teams.

Responsibilities

• Serve as the primary responder for operational incidents affecting demand management, planning, or execution.
• Triage system, data, and process issues to determine scope, severity, and root cause.
• Execute immediate corrective actions or drive cross‑functional resolution across teams.
• Ensure incidents are resolved within defined service‑level expectations.
• Coordinate incident status and resolution actions with stakeholders.
• Maintain incident documentation including timelines, actions, and outcomes.

Skills

Root cause analysis

Cross-functional collaboration

Communication skills

Pressure handling

Education

Bachelor’s degree

Tools

ServiceNow

Jira

ERP systems

Job description

Murata Manufacturing Co., Ltd. is seeking an Operations Incident Specialist. The role investigates, resolves, and stabilizes operational issues that disrupt business execution, supporting demand management, planning, and IT/data systems as needed.

It is a frontline, action‑oriented position with ownership from incident detection to root‑cause resolution, focused on restoring continuity and minimizing impact. Hybrid work is available from multiple U.S. locations.