Operations & Ice Surface Manager

asmglobal; Toledo (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k plan

Paid vacation

Job summary

Legends Global, located at Huntington Center on site in Toledo, OH, seeks an Operations Manager to lead event support and venue services. You will coordinate with event coordinators, maintenance, and F&B teams to plan setups and ensure smooth transitions between events.

You will also supervise staff, manage cleaning and equipment storage, and oversee inventory and safety compliance. A strong background in live events and facility operations is required.

Qualifications

• Three years of supervisory experience in a public assembly facility.
• Bachelor’s degree from an accredited university.
• Knowledge of event equipment, tools, and ice maintenance preferred.

Responsibilities

• Coordinate with coordinators and departments to plan event setup timelines and service.
• Oversee ice maintenance procedures and equipment operation as needed.
• Schedule crews, adjust floor plans, and ensure proper setup and changeovers.
• Train event staff for show service and resolve client questions promptly.
• Manage maintenance, cleaning, and storage of operational equipment and furniture.
• Oversee custodial and housekeeping activities and arena cleanliness.
• Develop and deliver employee training and evaluate performance.
• Handle consumables purchasing, inventory, and MSDS records per OSHA.

Skills

Operational management

People supervision

Event production equipment handling

Education

Three (3) years of operational management/supervision within a public assembly facility

Graduation from an accredited University

Knowledge of tools, materials, and event equipment used in event production; ice maintenance knowledge preferred

Job description

POSITION: Operations Manager

DEPARTMENT: Operations

REPORTS TO: Director of Operations

FLSA STATUS: Exempt

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.

Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component - feasibility & consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking - of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.

Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!

Essential Duties and Responsibilities

• Works closely with the Event Coordinators, Maintenance dept., Food and Beverage dept. and Building tenants to develop time lines, schedules and action plans for event set-up and services.

• Have ability to understand Ice maintenance procedures including making Ice, removing Ice, adjusting temperature appropriately. Ability to operate Ice Resurface preferred.

• Schedules and instructs the crews in the set-up, additions and changes, striking and tear down of Events. Makes changes in floor plans and layouts as needed. Makes frequent inspections to insure correct set-up. Schedules and oversees the changeover of the facility from one event to another.

• Schedules, oversees and trains Event service staff in all aspects of show service. Responsible for delivering the highest level of service to all clients and events. Insures that client’s questions and concerns are resolved.

• Responsible for cleaning, minor maintenance and proper storage of all operational event equipment and furniture including motorized equipment.

• Schedules and oversees staff in all cleaning, custodial and housekeeping aspects. Responsible for maintaining Arena’s cleanliness in a first class manner.

• Develops and implements training and orientation of new employees, assist with continuing education and training sessions for existing employees, monitors employees progress and performs employee evaluations.

• Responsible for all consumable supplies including purchasing, inventory controls, determining usage needs and product selection. Keeps and maintains MSDS sheets in accordance with OSHA standards

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• Three (3) years of operational management/supervision within a public assembly facility,

• Graduation from an accredited University;

• A good knowledge of tools, materials, and event equipment used in event production; skill in the techniques of handling the tools and event equipment used in a variety of events and shows. Ice maintenance knowledge preferred.

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: On Site, Huntington Center

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor