Operations & Hospitality Manager

Picklehall, LLC; Apple Valley (MN); On-site; USD 34,000 - 49,000; Full time

Benefits offered by this job

Discounts on pickleball and food hall

Subsidized Picklehall membership

Training and professional development

Paid time off

Job summary

Picklehall, LLC in Apple Valley, MN, is seeking a Pickleball & Hospitality Manager to lead daily operations across front desk, courts, food hall, and events, while ensuring exceptional guest experiences for all ages and skill levels.

You will supervise staff, coordinate programs, support open play, clinics, leagues, and group events, and help prepare for launches with training and procedures, creating a safe, welcoming environment.

Qualifications

• Minimum 4+ years in management, supervision, or team leadership.
• Knowledge of pickleball and enthusiasm for guest experience.
• Experience in food service, hospitality, recreation, or customer-facing operations.
• Strong customer service, communication, organization, and problem-solving skills.
• Experience supporting events, leagues, tournaments, or group activities.
• Comfort using Microsoft Office and app-based technology.
• CPR and AED certification, or willingness to obtain within required timeframe.

Responsibilities

• Support daily operations across front desk, courts, food hall, events, and guest experience.
• Lead and coach front desk staff and food hall team members.
• Support open play, clinics, leagues, tournaments, and group events.
• Create a safe, clean, welcoming environment for guests, players, families, and staff.
• Respond to guest questions, concerns, and service needs with professionalism.
• Support scheduling, training, communication, reservations, programming, and operational follow-up.
• Assist opening preparations with staff training, facility readiness, procedures, and launch events.

Skills

Management leadership

Pickleball knowledge

Hospitality/food service

Customer service

Event support

MS Office & apps

CPR/AED certification

Job description

Pay: $30.00 per hour, plus potential bonus incentive

The Pickleball & Hospitality Manager will help lead daily operations, guest experience, staff coordination, pickleball programming, food hall support, and events. This role is ideal for someone who enjoys hospitality, recreation, team leadership, and creating a safe, welcoming, high-quality experience for guests of all ages and skill levels.

What You’ll Do

• Support daily operations across the front desk, courts, food hall, events, and guest experience.


• Lead and coach front desk staff and assigned food hall team members.


• Support open play, clinics, leagues, tournaments, group events, and community activities.


• Help create a safe, clean, respectful, and welcoming environment for guests, players, families, and staff.


• Respond to guest questions, concerns, and service needs with professionalism and care.


• Support scheduling, training, communication, reservations, programming, and operational follow-up.


• Help prepare for opening by supporting staff training, facility readiness, operating procedures, and launch events.

What We’re Looking For

• 4 or more years of management, supervisory, or team leadership experience.


• Knowledge of pickleball and enthusiasm for the player/guest experience.


• Food service, hospitality, recreation, entertainment, restaurant, sports facility, or customer-facing operations experience.


• Strong customer service, communication, organization, and problem‑solving skills.


• Experience supporting events, programs, leagues, tournaments, or group activities.


• Comfort using Microsoft Office and app-based technology.


• CPR and AED certification, or willingness to obtain certification within a required timeframe.

Schedule

This role requires flexibility to work weekdays, weekends, evenings, holidays, opening shifts, midday shifts, and closing shifts based on business needs.

Physical Requirements

This role takes place in an active recreation, hospitality, and entertainment environment. With or without reasonable accommodation, employees may be required to stand, walk, sit, reach, bend, climb, move throughout a 67,000-square-foot facility, and occasionally lift, carry, push, or pull items needed for daily operations and events.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Pay and Benefits

• $30.00 per hour for all hours worked


• Discounts on pickleball and food hall purchases


• Subsidized Picklehall membership


• Training and professional development


• Paid time off, including 5 to 10 vacation days per calendar year based on tenure

Picklehall is an equal opportunity employer. We are committed to creating an inclusive workplace where people are treated with dignity and respect. Employment decisions are based on qualifications, merit, business needs, and applicable law.

Picklehall does not discriminate on the basis of any legally protected status.