Operations + Front Bar Lead

FACE FOUNDRIÉ; Phoenix (AZ); Presencial; USD 25.000 - 30.000; Jornada completa

Descripción de la vacante

FACE FOUNDRIÉ in Phoenix invites a store leader with marketing sensibilities to join our fast-growing skincare brand. You will coach staff, drive sales, and coordinate on-site events to raise brand awareness while delivering top-notch guest experiences.

You will train receptionists, oversee service and product education, and collaborate on marketing initiatives across channels to ensure consistent FACE FOUNDRIÉ standards and growth.

Formación

• 1–2 years of leadership and/or marketing experience.
• Willingness to work onsite events, nights and weekends.
• Strong customer-service mindset and ability to coach others.

Responsabilidades

• Greet guests and support scheduling and daily operations.
• Assist in inventory management and product education follow-ups.
• Drive service and retail sales to meet store and individual targets.
• Lead training for Front Bar Receptionists and ensure FACE FOUNDRIÉ standards.
• Execute marketing plans to boost foot traffic and brand awareness.
• Create on-brand social media content and coordinate event activities.

Conocimientos

Leadership

Marketing

Customer service

Event planning

Content creation

Descripción del empleo

About FACE FOUNDRIÉ

FACE FOUNDRIÉ is an efficient + effective focused facial bar that provides affordable,

approachable and accessible skincare in a modern + inclusive environment.

FACE FOUNDRIÉ specializes in all things face; facials, lashes, brows and skincare. We're

setting the new standard in the growing $9 billion skincare services industry with a vision to

establish an unmatched presence across the nation. Our goal is to provide efficient and

effective services in a modern, open concept, meeting clients wherever they are in their skincare

journey. What sets FACE FOUNDRIÉ apart is our commitment to delivering innovative and

effective cutting-edge services. We’ve been featured in FORBES, Entrepreneur, Marie Claire,

and have performed over 1 million+ services in the last year. The brand currently has 90+

locations open and is continuing to expand nationwide.

FACE FOUNDRIÉ is seeking individuals that are passionate about skincare, driven by

innovation, and eager to be part of a company that is making a positive impact in the skincare

industry. Join us as we continue to redefine the skincare industry because we believe when you

feel good, you do good.

Job Description

Operations

• Greets guests in a timely and friendly manner
• Assist the Manager in scheduling needs, cuts that need to be made throughout the day and assigning team breaks.
• Assists the Manager with inventory counts, ordering products, Amazon order, receiving products
• Maintain a high level of Skin ID cards to follow up for education and retain clients for future visits.
• Responsible for achieving store and individual sales goals.
• Responsible for monitoring professional and retail product inventory and supply usage.
• Coaching team in customer service protocols and ensure consistency for each client
• Identify opportunities for growth within staffing for growth, average ticket and rebooking.
• Demonstrates high standards for customer service
• Assist manager in handling client escalations at the store level

Training

• Assist in training Front Bar Receptionist to ensure they are confident in providing exceptional customer service including selling product, service and memberships
• Teach all new and existing Front Bar Receptionists on opening/closing procedures including cleanliness standards and creating, updating and maintaining tasks lists.
• Assist the Manager in holding the team accountable on service, product and membership sales
• Assist the Manager in ensuring FACE FOUNDRIÉ standards are completed
• May conduct product, retail and membership training to Front Bar Receptionists and Estheticians.
• Work with the Manager on implementing ongoing training in store
• Meets or exceeds financial metrics including: service revenue, average ticket, guest count, guest retention, rebooking, retail revenue
• Identifies opportunities for growth within staffing and store sales

Marketing

• Execute comprehensive marketing plans to drive foot traffic, increase sales, and enhance brand awareness.
• Utilize various marketing channels, including social media, email campaigns, and partnerships, events to promote national and local promotions + brand initiatives

Content Creation

• Create on brand social media content
• Ensure all print and digital promotional materials are on brand and approved
• May submit marketing and creative requests

Event Coordination

• Plan and execute events to increase brand awareness, client bookings, etc.
• Participate in in-store and off site events to increase brand awareness

Position Requirements

• 1-2 years of prior leadership and/or marketing experience
• Availability to work onsite events (Nights and weekends)