Operations/Fixed Route - Fixed Route Operator

TANK (Transit Authority of Northern Kentucky); Fort Mitchell (KY); On-site; USD 2,480,000 - 3,857,000; Full time

Job summary

TRANSIT AUTHORITY OF NORTHERN KENTUCKY is seeking a Fixed Route Operator to safely operate buses on assigned routes, adhere to schedules, and assist passengers with courtesy.

The role requires a High school diploma or equivalent, 1 year customer service, CDL Class B with Passenger and Air Brake endorsements, and a clean driving record.

Candidates must learn route details, work cooperatively, and maintain records and fare system use with accuracy.

Qualifications

• High school diploma or equivalent.
• Minimum one year of customer service experience.
• Commercial Driver’s License (CDL) Class B with Passenger and Air Brake endorsements or obtained during training.
• Clean driving record – not more than 1 moving violation and 1 accident within past 5 years.
• Strong communication and interpersonal skills.
• Initiative and attention to detail.
• Ability to learn detailed schedule information about TANK routes.
• Ability to work cooperatively and be a team player.

Responsibilities

• Drives buses on designated routes within a timetable.
• Notifies dispatch of deviations, overloads, incidents, or medical/behavior problems.
• Loads/unloads passengers at stops and follows route changes.
• Administers fare policy and distributes transfers.
• Dispenses route and service information to customers.
• Completes and submits written reports on incidents and accidents.

Skills

Customer service

Communication

Teamwork

Problem-solving

Education

High school diploma or equivalent

CDL Class B with Passenger and Air Brake endorsements

Job description

TRANSIT AUTHORITY OF NORTHERN KENTUCKY

Position Description

March 2025

Position Title: Fixed Route Operator

Dept./Division: Operations

Reports to: Manager of Transit Operations

FLSA Status: Non-exempt

Safety Sensitive Position: Yes

Job Summary

Under the direction of Operations Leadership, provides safe, efficient, and on-time delivery of passengers by means of public transportation.

Education/Experience Requirements

• High school diploma or equivalent.
• Minimum One (1) year of customer service experience.
• Commercial Driver’s License (CDL) Class B with Passenger and Air Brake endorsements or obtained during training.
• Clean driving record – not more than 1 moving violation and 1 accident within past 5 years.
• Strong communication and interpersonal skills.
• Initiative.
• Excellent attention to detail.
• Strong problem-solving skills.
• Ability to learn detailed schedule information about TANK bus routes.
• Ability to work cooperatively and be a team player.
• Ability to keep clear and accurate records.

Essential Functions

• Drives one of several different coach styles in a safe, courteous, and reliable manner along a designated route within a defined time schedule.
• Notifies dispatch of deviations, overload, accidents, or passenger incidents.
• Notifies dispatch of passenger’s medical or behavior problems and mechanical or electrical problems with the coach.
• Stops at designated points to load and/or unload passengers.
• Stays abreast of route and schedule changes as well as detours.
• Administers TANK’s fare policy and ensures that fares are deposited into the farebox and distributes transfers through the farebox.
• Dispenses information to customers on routes, schedules, and other services.
• Advises customers of rules and regulations when necessary.
• Completes and submits written reports concerning passenger incidents along with preventable and non-preventable accidents.
• Operates on-board computers for farebox, destination signs, electronic announcement of stops (when available) and for communications with dispatch.
• Calls out major bus stops and transfer points when the electronic annunciator system is not available.

Fixed Route Operator

March 2025

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• Assists in the boarding/alighting of passengers in wheelchairs and is responsible for the proper securement of the wheelchair.
• Performs other duties as assigned.

Physical Demands

• Must be able to sit for extended period.
• Must be able to stand and move about.
• Must be able to walk up and down the steps of the bus multiple times throughout the shift.
• Must be able to stoop and bend to secure wheelchairs.
• Must be able to push and pull to assist passengers in wheelchairs.
• Must be able to reach out and have the finger dexterity to use MDT unit radio system.
• Must be able to reach up and out to program farebox and change destination sign
• Must be able to read and comprehend written material.

Licences Required

• Commercial Driver’s License (CDL) Class B with Passenger and Air Brake endorsements.
• Must be able to meet and pass DOT medical requirements needed to maintain a CDL.

Supervisory Responsibilities

• None

INTERNAL & EXTERNAL CONTACTS

Internal Staff Various

Passengers Transportation

This job description indicates in general the nature and levels of work, knowledge, skills, abilities, and other essential functions (as covered under the Americans with Disabilities Act) expected of an incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required. An incumbent may be asked to perform other duties as required.

November 4, 2025