Operations Executive Assistant (Job ID: NIGOL1EA)

Inside Out Hiring; United States; Remote; USD 22,000 - 28,000; Full time

Job summary

Inside Out Hiring is recruiting for a premier tile and grout restoration company north of Atlanta, GA. This fully remote, full-time Operations Executive Assistant will work with LATAM or South Africa-based candidates as the remote right-hand administrator.

You’ll manage daily client communications, dispatch field crews, follow up on proposals, and oversee basic marketing and social media content. AI tools (ChatGPT, Claude, Gemini) help automate workflows, and English proficiency is mandatory.

Qualifications

• 2+ years in EA/Operations/CSM roles.
• Exceptional English proficiency for client interactions.
• Sales aptitude with ability to close jobs.
• Daily use of AI tools (ChatGPT, Claude, Gemini).
• Proactive ownership of operations and priorities.
• C1 English level required; English only on shift.

Responsibilities

• Provide executive and administrative support, including light bookkeeping.
• Coordinate dispatch and field team scheduling with clear job details.
• Handle inbound inquiries, follow up on proposals, and close deals.
• Maintain social media content and assist with marketing campaigns.

Skills

EA/Operations experience

English proficiency

Sales aptitude

AI tech savviness

Ownership mindset

English-only shift

Tools

Housecall Pro

Jobber

ServiceTitan

Job description

Exciting Remote Opportunity! We're Hiring an Operations Executive Assistant!

Are you an organized, tech-savvy operations professional with strong customer-facing polish and sales aptitude? We are seeking a full-time Operations Executive Assistant based in LATAM or South Africa to serve as the remote right-hand administrative partner for a premier residential tile and grout restoration business located north of Atlanta, Georgia!

Job Details at a Glance

• Job Title: Operations Executive Assistant
• Job ID: NICGOL1EA
• Industry: Residential Specialty Contracting / Property Maintenance
• Location: LATAM / South Africa
• Job Status: Full Time
• Work Schedule: Monday to Friday, 8:00 AM to 5:00 PM / 9:00 AM to 6:00 PM (Eastern Time) (Occasional assistance outside work hours required)
• Salary: $2,000 – $2,500 USD / month
• Target Start Date: ASAP

About the Client

Our client is a premier, family-owned tile and grout restoration company operating under a national franchise north of Atlanta, Georgia. Specializing in residential steam cleaning, sealing, re-caulking, tile/grout repair, and select installation services, the company has built a strong local reputation. As their first international remote hire, you will take true operational ownership of administrative, dispatching, sales follow-up, and marketing functions.

About the Role

You will serve as the central administrative hub connecting business owners, field technicians, and clients. You will manage daily customer communications, dispatch service technicians, drive sales follow-ups on pending proposals, maintain social media marketing, and leverage AI tools (ChatGPT, Claude, Gemini) to automate daily operational workflows.

Key Responsibilities

• Executive & Administrative Support: Manage internal scheduling, document SOPs, assist with light bookkeeping/invoicing (AP/AR), and use AI tools to build dashboards and streamline processes.
• Dispatch & Field Team Coordination: Schedule service calls and estimates based on technician location/skills, send clear job details to field crews, monitor schedule progress, and update clients on arrival times.
• Client Relations & Sales Coordination: Handle inbound customer inquiries, persistently follow up on pending proposals, address client objections to close jobs, and request post-service reviews and referrals.
• Marketing & Content Management: Maintain Facebook, Instagram and Google Business Profiles with visual before-and-after content collected from field teams, and execute targeted email marketing campaigns.

Qualifications & Experience

Non-Negotiable Requirements:

• Experience: 2+ years as an Executive Assistant, Operations Assistant, or Customer Service Manager (preferably within home services or field services).
• Communication: Exceptional, near-native written and spoken English with polished client-facing communication.
• Sales Aptitude: High comfort level reviewing quotes, engaging homeowners, addressing objections, and closing sales.
• Tech & AI Savviness: Active daily user of AI engines (ChatGPT, Claude, Gemini) and productivity tools to build efficiencies.
• High Ownership: Proactive critical thinker able to direct field personnel and manage priorities independently.
• C1 ENGLISH LEVEL IS REQUIRED. The selected candidate will be speaking strictly in English during their whole shift.

Preferred / Nice-to-Haves:

• Hands-on experience with field-service software (Housecall Pro, Jobber, ServiceTitan).
• Familiarity with Canva or basic digital design tools.
• Basic bookkeeping experience or QuickBooks familiarity.