Disbursement Associate

Doma Technology LLC; Austin (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Generous vacation time

Paid family bonding leave

Job summary

Doma Technology LLC is looking for an Associate in Disbursement in Austin, Texas. This role involves managing settlement funds with accuracy, ensuring customer satisfaction, and collaborating with team members. Candidates should have over a year of experience in title & escrow disbursement, excellent communication skills, and the ability to thrive in a fast-paced environment. The position offers a comprehensive benefits package including medical insurance and a 401(k) plan.

Qualifications

• 1+ years of relevant title & escrow disbursement experience.
• Proven customer service experience with a positive attitude.
• Proficient in various computer programs and company resources.

Responsibilities

• Handle incoming and outgoing settlement funds and ensure accuracy.
• Communicate with lenders about checks and refunds.
• Assist junior team members and identify complex files.

Skills

Title & escrow disbursement experience

Excellent communication skills

Multi-tasking ability

Attention to detail

Customer service experience

Team player

Job description

About Us

Doma Technology LLC offers solutions for lenders, real estate professionals, title agents, and homeowners that make closings vastly simpler and more efficient, reducing cost and increasing customer satisfaction.

Our Values

• Obsessively Entrepreneurial – We encourage calculated risk-taking, and we know that some of our best learning happens by making mistakes along the way.
• People First – We communicate with honesty and respect to our customers, colleagues, and partners.
• Better Together – We believe diversity, equity and inclusion creates value through the differences in our backgrounds, experiences, and perspectives.
• Act with Integrity – We hold ourselves to the highest ethical standards in all of our business practices.

Job Summary

The Associate, Disbursement will be responsible for executing their assigned roles and functions with timeliness, expert accuracy, and precision for all standard workflows on standard files. They are able to identify more complex files for escalation to senior team members, and are still learning how to complete those more complex files. They can assist more junior team members on basic workflow responsibilities. They will proactively meet customer needs and provide a delightful closing experience. They exhibit the company values, will collaborate with their Operations Manager to create an efficient, enjoyable work environment.

Role Description

• Receipt incoming balanced settlement funds, escalating more complicated ones to more senior team members.
• Disburse all on-time outgoing settlement funds in accordance with Closing Instructions and fully executed Closing Disclosure.
• Review all funds for accuracy prior to disbursement including dollar amount, payee information, wire information and payment address.
• Communicate internally and with lender on follow up on returned checks, checks on hold.
• Communicate with lender on refund reviews.
• Communicates internally to ensure on-time disbursements.

Job Requirements

• Has 1+ year(s) of title & escrow disbursement experience with demonstrated success.
• Excellent phone, email, face-to-face and remote communication skills.
• The ability to multi-task and focus as required and to be proactive.
• Ability to thrive in a fast-paced, metrics-driven work environment.
• Extreme attention to detail and organizational skills, knowledge of title insurance, regulatory guidelines, and legal documents is a plus.
• Open minded to process changes, continuous system updates and enhancements.
• Proven customer service experience.
• Have a driven, positive attitude and ability to work as a team player.
• Proficient in using various computer programs and ability to navigate educational company provided resources.
• Bonus: Experience processing files in ResWare.
• Bonus: Possession of individual title and/or escrow licenses.

Benefits

We offer a comprehensive package of benefits to eligible employees (FTE, non-contract): medical/dental/vision insurance, 401(k), generous vacation time, and paid bonding leave.

We currently offer the following benefits to all Full-Time employees:

• Work/Life Balance – We encourage taking Paid Time Off (PTO).
• 12 Weeks of Paid Family Bonding Leave (Maternity and Paternity).
• Incredible medical, dental, and vision benefits options to allow you to customize to you and your family’s needs that all start in the following month following your first day of employment.
• Health Savings Account (HSA).
• 401K with company match program.
• Short-Term & Long-Term Disability.
• Supplemental Life and AD&D Insurance.
• Critical Illness, Injury and Hospital Insurance.

Pay and Compensation

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Equal Opportunity

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.