Operations Engineer Manager - ITMS Frameworks/ITIL (REMOTE)

Lensa; Washington (District of Columbia); Remote; USD 101,000 - 203,000; Full time

Job summary

An innovative firm is seeking an Operations Engineer Manager to lead IT operations and service management for large-scale projects. This remote role involves collaborating with Managed Service Providers to ensure seamless IT infrastructure functionality. You will leverage your expertise in ITIL and ServiceNow to enhance service delivery and performance metrics. Join a dynamic team that values your contributions and offers a robust rewards package, including healthcare and career development opportunities. If you're passionate about technology and ready to make an impact, this is the perfect opportunity for you.

Benefits

Healthcare benefits

Flexible work schedules

Parental leave

Educational assistance

401(k) match

Employee assistance program

Paid time off

Achievement awards

Qualifications

• 5+ years of experience with ITIL or ITSM frameworks.
• Experience in IT Operations and Sustainment leadership.
• Hands-on experience with ServiceNow.

Responsibilities

• Manage IT operations using ServiceNow and ITSM practices.
• Oversee large-scale SAP S4HANA implementation.
• Coordinate automation of Azure scaling and capacity.

Skills

ITIL

ServiceNow

IT Service Management (ITSM)

SAP S4HANA

Azure

Analytical Skills

Problem-Solving Skills

Education

Bachelor's in Computer Science

Bachelor's in Technology

Bachelor's in Engineering

Bachelor's in Mathematics

Tools

ServiceNow

Azure

Job description

Operations Engineer Manager - ITMS Frameworks/ITIL (REMOTE)

Operations Engineer Manager - ITMS Frameworks/ITIL (REMOTE)

2 days ago Be among the first 25 applicants

Lensa is the leading career site for job seekers at every stage of their career. Our client, RTX, is seeking professionals. Apply via Lensa today!

Date Posted

2025-04-28

Country

United States of America

Location:

RWA99: RTN Remote, Washington

Position Role Type

Remote

Security Clearance

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

None/Not Required

RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.

The following position is to join our RTX Enterprise Services (ES) Infrastructure Workplace Services:

RTX has an opening for an Operations Engineer Manager - ITMS Frameworks/ITIL ( Manager, Infrastructure Workplace Services) to support our large-scale S4HANA and supporting applications.

This role involves working with Managed Service Providers (MSPs) and suppliers to ensure the smooth operation of our IT infrastructure.

What You Will Do

• Sustain IT operations using ServiceNow and IT Service Management (ITSM) practices.
• Utilize ITSM processes such as Incident Management, Problem Management, and Change Management to ensure effective service delivery.
• Utilize metrics and KPIs to monitor and improve IT service performance.
• Manage relationships with third-party IT service providers to resolve issues and ensure service quality.
• Support and maintain large-scale SAP S4HANA implementation and operations, particularly in collaboration with MSPs or through RISE with SAP.
• Oversee the management and maintenance of our Azure cloud infrastructure, including monitoring and troubleshooting issues.
• Coordinate the automation of scaling and capacity requirements within Azure environments.
• Ensure performance issues within Azure environments are addressed by service providers.
  
  

Qualifications You Must Have

• Minimum 5+ years' experience with ITIL or other ITSM frameworks, including hands-on use of ServiceNow and a bachelor's degree in Computer Science, Technology, Engineering or Mathematics (STEM) or similar discipline or equivalent combination of related work experience and schooling in lieu of degree.
• Experience in IT Operations and Sustainment leadership experience. (new applications in production and non-production other areas this resource support sustainment)
• Experience in MSP vendors to manage IT sustainment services.
• SAP Experience
• Monitoring and maintaining IT service performance using metrics and KPIs. (MSP/ SLA)
  
  

Qualifications We Prefer

• Experience supporting large S4HANA ERP implementations, particularly with MSPs or through RISE with SAP.
• Knowledge of Backup, Restore, Recovery, and high availability strategies.
• Strong analytical and problem-solving skills.
  
  

Learn More & Apply Now!

Work Location: Remote

Please consider the following role type definition as you apply for this role:

Remote: This position is currently designated as remote. However, the successful candidate will be required to work from one of the 50 U.S. states (excluding U.S. Territories). Employees who are working in Remote roles will work primarily offsite (from home). An employee may be expected to travel to the site location as needed.

What We Offer

Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

The salary range for this role is 101,000 USD - 203,000 USD. The salary range provided is a good faith estimate representative of all experience levels.

RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

Privacy Policy And Terms

Click on this link (http://www.rtx.com/privacy/Job-Applicant-Privacy-Notice) to read the Policy and Terms

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  IT Services and IT Consulting

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