Operations Engineer Manager - ITMS Frameworks/ITIL (REMOTE)

Lensa; Olympia (WA); Remote; USD 101,000 - 203,000; Full time

Job summary

An innovative aerospace and defense company is seeking an Operations Engineer Manager to lead IT operations and support large-scale SAP S4HANA implementations. This dynamic role involves managing IT service performance, collaborating with Managed Service Providers, and ensuring high-quality service delivery. With a focus on ITIL practices and Azure infrastructure, you will play a crucial role in enhancing operational efficiency. Join a forward-thinking organization that values career development, flexible schedules, and a comprehensive rewards package, making this an exciting opportunity for professionals ready to make an impact.

Benefits

Healthcare

Wellness Programs

Retirement Benefits

Flexible Schedules

Educational Assistance

Parental Leave

Backup Care

Qualifications

• 5+ years' experience with ITIL or other ITSM frameworks.
• Experience managing IT sustainment services with MSP vendors.

Responsibilities

• Sustain IT operations using ServiceNow and ITSM practices.
• Manage relationships with third-party IT service providers.

Skills

ITIL

ServiceNow

IT Service Management (ITSM)

SAP S4HANA

Azure Cloud Infrastructure

Analytical Skills

Problem-Solving Skills

Education

Bachelor's Degree in Computer Science

Equivalent Work Experience

Tools

ServiceNow

Azure

Job description

Operations Engineer Manager - ITMS Frameworks/ITIL (REMOTE)

3 days ago Be among the first 25 applicants

Lensa is the leading career site for job seekers at every stage of their career. Our client, RTX, is seeking professionals. Apply via Lensa today!

Date Posted: 2025-04-28

Country: United States of America

Location: RWA99: RTN Remote, Washington

Position Role Type: Remote

Security Clearance: None/Not Required

RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.

The following position is to join our RTX Enterprise Services (ES) Infrastructure Workplace Services:

RTX has an opening for an Operations Engineer Manager - ITMS Frameworks/ITIL (Manager, Infrastructure Workplace Services) to support our large-scale S4HANA and supporting applications. This role involves working with Managed Service Providers (MSPs) and suppliers to ensure the smooth operation of our IT infrastructure.

What You Will Do

• Sustain IT operations using ServiceNow and IT Service Management (ITSM) practices.
• Utilize ITSM processes such as Incident Management, Problem Management, and Change Management to ensure effective service delivery.
• Utilize metrics and KPIs to monitor and improve IT service performance.
• Manage relationships with third-party IT service providers to resolve issues and ensure service quality.
• Support and maintain large-scale SAP S4HANA implementation and operations, particularly in collaboration with MSPs or through RISE with SAP.
• Oversee the management and maintenance of our Azure cloud infrastructure, including monitoring and troubleshooting issues.
• Coordinate the automation of scaling and capacity requirements within Azure environments.
• Ensure performance issues within Azure environments are addressed by service providers.

Qualifications You Must Have

• Minimum 5+ years' experience with ITIL or other ITSM frameworks, including hands-on use of ServiceNow, and a bachelor's degree in Computer Science, Technology, Engineering or Mathematics (STEM) or equivalent work experience.
• Experience in IT Operations and Sustainment leadership, including support for new applications in production and non-production environments.
• Experience managing IT sustainment services with MSP vendors.
• SAP experience.
• Monitoring and maintaining IT service performance using metrics and KPIs (MSP/SLA).

Qualifications We Prefer

• Supporting large S4HANA ERP implementations, especially with MSPs or through RISE with SAP.
• Knowledge of Backup, Restore, Recovery, and high availability strategies.
• Strong analytical and problem-solving skills.

Work Location

Remote. Candidates must work from one of the 50 U.S. states (excluding U.S. Territories). Occasional travel to the site may be required.

What We Offer

Competitive total rewards package including healthcare, wellness, retirement, work/life benefits, career development, recognition programs, parental leave, flexible schedules, educational assistance, and backup care. Salary range: $101,000 - $203,000. Benefits depend on the specific business unit and position.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status.