Operations Engineer Manager - ITMS Frameworks/ITIL (REMOTE)

Pratt & Whitney; United States; Remote; USD 101,000 - 203,000; Full time

Job summary

Join a forward-thinking aerospace and defense company as an Operations Engineer Manager. This exciting role focuses on enhancing IT service delivery through ITIL practices and managing relationships with service providers. You will support large-scale SAP S4HANA implementations and oversee Azure cloud infrastructure, ensuring optimal performance and service quality. This innovative firm offers a robust total rewards package, including healthcare, retirement, and flexible work schedules, making it an ideal opportunity for professionals eager to make an impact in a dynamic environment.

Benefits

Parental Leave

Flexible Work Schedules

Educational Assistance

Child/Adult Backup Care

Health Care Benefits

401(k) Match

Paid Time Off

Employee Assistance Program

Qualifications

• 5+ years' experience with ITIL or other ITSM frameworks.
• Experience in managing IT sustainment services with MSP vendors.
• Strong analytical and problem-solving skills.

Responsibilities

• Sustain IT operations using ServiceNow and ITSM practices.
• Manage relationships with third-party IT service providers.
• Oversee the management of Azure cloud infrastructure.

Skills

ITIL

ServiceNow

IT Operations

SAP S4HANA

Analytical Skills

Education

Bachelor's Degree in Computer Science

STEM Degree

Tools

Azure

ServiceNow

Job description

Date Posted:

2025-03-28

Country:

United States of America

Location:

RWA99: RTN Remote, Washington

Position Role Type:

Remote

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

Security Clearance:

None/Not Required

RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.

The following position is to join our RTX Enterprise Services (ES) Infrastructure Workplace Services:

RTX has an opening for an Operations Engineer Manager - ITMS Frameworks/ITIL (Manager, Infrastructure Workplace Services) to support our large-scale S4HANA and supporting applications.

This role involves working with Managed Service Providers (MSPs) and suppliers to ensure the smooth operation of our IT infrastructure.

What You Will Do:

• Sustain IT operations using ServiceNow and IT Service Management (ITSM) practices.
• Utilize ITSM processes such as Incident Management, Problem Management, and Change Management to ensure effective service delivery.
• Utilize metrics and KPIs to monitor and improve IT service performance.
• Manage relationships with third-party IT service providers to resolve issues and ensure service quality.
• Support and maintain large-scale SAP S4HANA implementation and operations, particularly in collaboration with MSPs or through RISE with SAP.
• Oversee the management and maintenance of our Azure cloud infrastructure, including monitoring and troubleshooting issues.
• Coordinate the automation of scaling and capacity requirements within Azure environments.
• Ensure performance issues within Azure environments are addressed by service providers.

Qualifications You Must Have:

• Minimum 5+ years' experience with ITIL or other ITSM frameworks, including hands-on use of ServiceNow and a bachelor's degree in Computer Science, Technology, Engineering or Mathematics (STEM) or similar discipline or equivalent combination of related work experience and schooling in lieu of degree.
• Experience in IT Operations and Sustainment leadership experience. (new applications in production and non-production other areas this resource support sustainment)
• Experience in MSP vendors to manage IT sustainment services.
• SAP Experience
• Monitoring and maintaining IT service performance using metrics and KPIs. (MSP/ SLA)

Qualifications We Prefer:

• Experience supporting large S4HANA ERP implementations, particularly with MSPs or through RISE with SAP.
• Knowledge of Backup, Restore, Recovery, and high availability strategies.
• Strong analytical and problem-solving skills.

Learn More & Apply Now!
Work Location: Remote
Please consider the following role type definition as you apply for this role:

Remote: This position is currently designated as remote. However, the successful candidate will berequired to work from one of the 50 U.S.states (excluding U.S. Territories). Employees who areworking in Remote roles will work primarily offsite (from home).An employeemay be expected totravel to the site location as needed.

What We Offer:

Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

The salary range for this role is 101,000 USD - 203,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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