Operations Engineer II

Amazon; New York (NY); On-site; USD 80,000 - 120,000; Full time

Job summary

Join a dynamic team focused on operational excellence and innovative cloud solutions. This role involves troubleshooting complex issues, collaborating with internal teams, and driving improvements in technical processes. As part of a renowned cloud computing organization, you'll work on cutting-edge technologies to enhance the experience of U.S. Government agencies. Your expertise in networking and cloud services will be crucial in ensuring high availability and performance. If you're passionate about engineering solutions that make a difference, this is the opportunity for you!

Qualifications

• 3+ years of experience in network and operating system support.
• Active US Government Security Clearance required.

Responsibilities

• Operate Managed Service platform and troubleshoot complex issues.
• Drive improvements to technical processes and mentor less experienced engineers.

Skills

Network Support

Operating System Support

Virtualization

Cloud Computing

Troubleshooting

Customer Communication

Education

Bachelor's degree in Computer Science

3+ years of technical support experience

Tools

VMware

Xen

IPsec

VPN

Network Monitoring Tools

Job description

DESCRIPTION

Would you like to implement innovative cloud computing solutions and solve the world's most complex technical problems? Do you have a deep passion and desire to engineer and operate the world's largest cloud computing infrastructure to build a better world for future generations?

This is an exciting opportunity to use the latest cloud computing technologies to help U.S. Government agencies implement innovative cloud computing solutions and solve technical problems.

AWS established a specialized group of service teams responsible for the work we are doing with the U.S. Intelligence Community. We are building some of the largest and most complex distributed systems in the world, and we need adaptable people to help us implement and operate them.

The AWS Intelligence team is seeking highly motivated engineers who are focused on operational excellence and troubleshooting complex system operations, have a good understanding of Linux, networking and general knowledge of cloud services. We need engineers who understand how to think big, and simplify solutions to complex problems; all the while ensuring that our customers continue to have the best experience possible.

In this role, you are able to take a defined set of tasks and execute it on schedule. You identify ineffective processes. You may identify when technical implementations have defects or are not highly available, performant, or maintainable. You understand operational risk and avoid taking unnecessary risks. You identify operational concerns and resolve, mitigate, or escalate the concerns in a timely manner.

This is a shift work position. This team works 24/7 operations, and may require you to work some nights and/or weekends.

This position requires that the candidate selected must currently possess and maintain an active Secret or Top Secret security clearance. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work.

Key job responsibilities

1. Operate the Managed Service platform and collaborate with internal service teams to meet our customers' individual needs for their infrastructure and application deployments.
2. Troubleshoot complex issues, drive root cause by reproducing customer issues, and build proof of concept environments that abide by cloud-best-practices.
3. Collaborate and help build utilities and tools for internal use that enable you and AWS Engineers to operate safely at high speed and wide scale.
4. Identify and drive improvements to technical processes.
5. Act as an escalation point and mentor to less experienced engineers on the team and across Amazon.
6. Leverage your day-to-day experiences to provide the voice of the customer to internal AWS teams.
7. Drive customer communication during critical events.
8. Learn and leverage groundbreaking technologies.

Working Hours Requirement:

- Work on a scheduled day shift
- This position requires that the candidate selected be a US Citizen and have an active secret or top secret clearance

A day in the life

On a typical day, our engineers may dive deep to find the root cause of a customer issue, investigate why a metric is trending in the wrong direction, or discuss radical new approaches to automate operational processes. As a member of our team you will join a dedicated group of engineers who provide troubleshooting and operations support, and innovate to automate operational tasks.

About the team

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Minimum Qualifications:

- 3+ years of network and operating system support experience
- 3+ years of virtualization, orchestration and cloud computing (eg. Hypervisors, VMware, Xen) experience
- Bachelor's degree in computer science or equivalent, or 3+ years of technical support experience
- Current, active US Government Security Clearance of Secret or Top Secret

Preferred Qualifications:

- Experience with internet fundamentals, cloud computing, and database/storage concepts
- Experience with a cloud environment (prefer AWS) core services, Command Console, or command line interface
- Experience with Virtualization (VMware, Xen, Hypervisor)
- Experience with IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Network Monitoring / Troubleshooting tools
- Experience managing full application stacks from the OS up through custom applications

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.