Technical Operations Engineer II

Arbitrum; Orlando (FL); Remote; USD 80,000 - 140,000; Full time

Job summary

Join an innovative company as a Technical Operations Engineer, where you'll play a crucial role in maintaining the stability and performance of production systems. This role requires deep expertise in Web3 technologies and a proactive approach to problem-solving. You'll lead the operational management of blockchain networks and tackle complex issues while collaborating with cross-functional teams. If you're passionate about blockchain and thrive in a dynamic environment, this is the perfect opportunity for you to make a significant impact in the tech landscape.

Qualifications

• 5+ years in Technical Operations or similar roles with Linux/Unix expertise.
• Deep understanding of Web3 technologies and troubleshooting skills.

Responsibilities

• Lead research and management of new blockchain networks and optimize performance.
• Monitor systems using advanced analytical tools to ensure reliability.

Skills

Technical Operations

Web3 Expertise

Linux/Unix Systems

DevOps Tools (Ansible, Terraform)

Python

System Optimization

Grafana

DataDog

Incident Management

Communication Skills

Tools

Grafana

DataDog

Docker

Kubernetes

PagerDuty

Job description

QuickNode is a cloud-based infrastructure company that powers the blockchain ecosystem.

Our mission is to be the indispensable utility that empowers companies and innovators globally to build next-generation, Web3 enabled businesses & applications using blockchain technology. QuickNode is backed by some of the world's best investors including Tiger Global, Y Combinator, SoftBank, and the Seven Seven Six Fund. The QuickNode team has over 120 people maintaining high performance global data infrastructure for amazing customers serving billions of requests daily.

We are a global remote company with an HQ in Miami, Florida.

The Role

We are looking for an experienced Technical Operations Engineer to join our team. The Technical Operations team is responsible for ensuring the stability, reliability, and performance of our production systems. In this pivotal role as a Technical Operations Engineer, you will be instrumental in maintaining, troubleshooting, and enhancing the performance and reliability of our production systems, with a special emphasis on complex Web3 technologies. This position demands a unique blend of Web3 expertise, technical skills, analytical prowess, and a collaborative approach to ensure operational excellence.

Timezone: US EST (Eastern Timezone)

What You'll Do

• Chain Operations and Research: Lead the research, deployment, and operational management of new blockchain networks, ensuring efficient launch processes, thorough testing, and ongoing optimization of chain performance and reliability.

• Advanced Web3 Support: Tackle complex Web3 issues, including conducting thorough post-mortems, providing technical direction in customer calls, and leading remediation efforts during incidents.

• System Monitoring and Analytical Skills: Utilize advanced analytical and dashboard skills, including proficiency in tools like Grafana or DataDog, to monitor system performance and health.

• Process and SLA/SLO Management: Define, enforce, and ensure the organization meets stringent SLO/SLA objectives, contributing to the overall health and reliability of our platform services.

• Hands-On Problem Solving: Innovate to solve complex challenges quickly and efficiently, while being disciplined in task follow-through to minimize technical debt and implement preventive measures.

• Collaboration and Support: Work closely with the Support L1 team and other cross-functional teams, fostering a collaborative environment to maintain system efficiency.

What You'll Bring

• Proven Experience: At least 5 years in Technical Operations, SRE, or a similar role, with a deep understanding of Linux/Unix systems.

• Deep Blockchain / Web3 Expertise: Ability to handle complex Web3-related issues with proficiency, including troubleshooting JSON-RPC responses, analyzing validator logs, and working with chain foundations directly on improving network performance.

• DevOps Experience: Proficiency in automation and configuration management tools (e.g., Ansible, Terraform, Consul), and in programming languages such as Python, Go, or JavaScript. Familiarity with containerization technologies like Docker and Kubernetes.

• System Optimization: Skilled in system optimization, including benchmarking using in-house tools, cost analysis and optimization, and system-level tuning by comparing various cloud providers, hardware configurations, and kernel parameters.

• Analytical and Dashboard Proficiency: Demonstrated expertise in using tools like Grafana or DataDog for detailed system analysis and monitoring, essential for proactive system management and data-driven decision-making.

• SLA/SLO and Incident Management Expertise: Proven ability in defining and adhering to SLA/SLO objectives, coupled with efficient incident management using tools like PagerDuty, ensuring operational reliability and customer satisfaction.

• Proactive and Hands-On Approach: A proactive mindset with a hands-on approach to problem-solving, capable of innovating under pressure and committed to reducing risks and technical debt.

• Communication and Collaboration: Excellent communication skills, with the ability to collaborate effectively across teams and with various stakeholders.

• Personal Attributes: High energy, resilient, with a can-do mentality and a strong work ethic. Integrity, honesty, and maturity are key, along with a commitment to continuous improvement and a self-starter attitude.

Bonus

• Knowledge of database systems such as ScyllaDB, Redis, and Postgres.

• Experience with WAF optimization and alerting, particularly with CloudFlare.

• Familiarity with modern web hosting technologies, including lambda functions and caching strategies.