Operations Engineer - Hardware & Software Integrations
Loomis-
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Benefits offered by this job
Job summary
Loomis AB is seeking an experienced SafePoint Operations Engineer in the Houston area to ensure technical readiness of SafePoint hardware and software, coordinate testing, and support field implementations. You will act as a subject matter expert across teams and partners, driving incident resolution and process improvements.
The role requires hands-on technical expertise, strong QA discipline, and the ability to translate complex issues for technical and nontechnical stakeholders, with up to
Qualifications
- Bachelor’s degree in engineering, IT, CS, or related field (equivalent experience considered).
- 5+ years in technical operations, field engineering, product support, QA, or systems integration.
- Willingness to travel up to 30% including customer sites and field locations.
- Experience testing, supporting, and troubleshooting integrated hardware and software solutions.
Responsibilities
- Own the technical readiness and ongoing support of SafePoint hardware, software, and integrated solutions.
- Validate manufacturer software releases, updates, and enhancements through structured QA and acceptance testing before deployment.
- Develop expert-level knowledge of SafePoint hardware, software, connectivity, and system integrations as SME for internal teams and partners.
- Lead investigation and resolution of technical incidents and escalations from internal teams, customers, and maintenance partners.
- Communicate technical issues, business impact, corrective actions, and status to customers, Sales, Operations, and stakeholders.
- Partner with training team to create and maintain technical training materials for new products and releases.
- Collaborate with Application Engineering on requirements, integration design, testing, deployment, and support.
- Lead and support field implementations, onboarding, pilot deployments, and operational handoffs.
- Plan and perform testing for new solutions and changes across product, hardware, and software.
- Troubleshoot complex hardware, software, configuration, and integration issues with manufacturers and teams.
- Perform QA testing for new platform features and document results, defects, risks, and release recommendations.
- Evaluate upcoming equipment and hardware enhancements for compatibility, reliability, serviceability, and readiness.
- Maintain technical documentation, test records, issue trends, and standard support procedures for consistent execution.
- Perform other duties as assigned.
Skills
Education
Tools
Job description
Loomis AB is seeking an experienced SafePoint Operations Engineer in the Houston area to ensure technical readiness of SafePoint hardware and software, coordinate testing, and support field implementations. You will act as a subject matter expert across teams and partners, driving incident resolution and process improvements.
The role requires hands-on technical expertise, strong QA discipline, and the ability to translate complex issues for technical and nontechnical stakeholders, with up to
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