Operations Engineer

Monograph; United States; Remote; USD 143,000 - 216,000; Full time

Job summary

An established industry player is seeking a SaaS Operations Engineer to join their Core Applications team. In this pivotal role, you will manage and optimize various SaaS applications, ensuring seamless integration and high security standards. You will collaborate across teams to enhance user experience and drive adoption of new features. This position offers the chance to work in a dynamic, fast-paced environment where your contributions directly impact the company's mission. If you're passionate about technology and eager to make a difference, this opportunity is perfect for you.

Benefits

Equity

Company Bonus

401(k) Plan

Medical Benefits

Dental Benefits

Vision Benefits

Wellness Stipends

Qualifications

• 5+ years of experience in system administration or engineering.
• Expertise in managing Google Workspace and enterprise productivity applications.
• Strong communication and collaboration skills.

Responsibilities

• Act as a final escalation point for issues with CoreApps systems.
• Integrate SaaS applications with Stripe’s corporate technology stack.
• Lead projects to audit and optimize our SaaS portfolio.

Skills

System Administration

Google Workspace Management

Slack

Jira

Python

Javascript

Go

Task Management

Communication Skills

User-Focused Approach

Tools

Google Workspace

Zoom

Confluence

Dropbox

REST APIs

GCP

Azure

Job description

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The Core Applications team at Stripe owns, integrates, administers and maintains the systems that keep Stripe running smoothly (Google Workspace, Slack, Jira, Confluence and Dropbox, etc). Your work will connect Stripes from around the world and contribute directly to the company’s mission of increasing the GDP of the internet. As a SaaS Operations Engineer on the Core Applications team, you will play a critical role across our entire portfolio of third party applications, running both in the cloud and on premise. You'll enable all Stripes to work better together: more efficiently, productively, and collaboratively, while maintaining Stripe's high security bar.

What you'll do

You will act as the service owner for multiple company-wide SaaS applications. You will act as a solutions architect and strategist for the SaaS applications and services that Stripe relies upon. You will take action on escalations from our partner teams. You will participate in an on-call rotation. You will work in two week Sprints.

Responsibilities

• Act as a final escalation point from Helpdesk agents for issues with CoreApps owned systems
  
• Integrate (and support efforts to integrate) SaaS applications with other parts of Stripe’s corporate technology stack
  
• Partner with teams across Stripe to transition ownership of SaaS applications into the Corporate Technology organization
  
• Lead projects to audit and optimize our SaaS portfolio, focusing on improvements to security, permissions, automation, scalability, end-user experience, and license usage
  
• Participate in renewal conversations with our vendor partners
  
• Develop programs or processes to communicate and drive adoption of new product features company-wide
  
• Participate in regular interviews with our user population to understand pain points, and use their feedback as an input into our strategic roadmap
  
• Design creative solutions, advocate for best practices, and lead by example as a service owner as Stripe evolves and scales in complexity
  
• Help grow and mentor others in the corporate technology organization
  
• Participate in an on-call rotation
  

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 5+ years of relevant technical experience in system administration or engineering
  
• Expertise managing Google Workspace and other enterprise productivity applications (e.g., Slack / Zoom / Jira / Confluence)
  
• Strong organizational and task management skills
  
• Excellent communication and collaboration skills, both written and verbal
  
• An empathetic, humble, and user-focused demeanor
  
• Ability to plan, manage, code, and support multiple, concurrent projects and initiatives
  
• Comfort working in a fast paced and rapidly changing environment
  
• Proficient in either Python, Javascript or Go
  

Preferred qualifications

• * Experience working with REST API endpoints using various authentication methods (OAuth, JWT, API keys/secrets, Basic auth, etc.)
  
  • Expertise with Workplace Management applications (e.g., Envoy, Robin, Zoom, etc.)
    
  • Google or Slack Admin and / or Developer Certification
    
  • Experience with GCP and / or Azure
    

A remote location, in most cases, is defined as being 35 miles (56 kilometers) or more from one of our offices. While you would be welcome to come into the office for team/business meetings, on-sites, meet-ups, and events, our expectation is you would regularly work from home rather than a Stripe office. Stripe does not cover the cost of relocating to a remote location. We encourage you to apply for roles that match the location where you currently or plan to live.

The annual US base salary range for this role is $143,700 - $215,500. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.

Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.

Remote locations

Remote in United States

Team

Infrastructure & Corporate Tech

Job type

Full time

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