Operations Enablement Partner

EverDriven; Denver (CO); Hybrid; USD 90,000 - 105,000; Full time

Benefits offered by this job

Virtual Doctor Visits with $0 Co-Pay

Life Insurance

Disability Insurance

401K with match

Paid Holidays

Volunteer Time Off

Job summary

EverDriven is seeking an Operations Enablement Partner to own change adoption and job readiness training across Contact Center, Field Operations, and Inside Operations. The role emphasizes an AI-first approach to content, scalable training, and cross-functional collaboration to ensure rapid, effective adoption of new systems and processes.

The position is hybrid in Greenwood Village, CO, with 4 days in the office and 1 day remote, offering a salary range and bonus potential based on experience.

Qualifications

• 3+ years in enablement, training, or change execution supporting operations, contact center, or field teams.
• Train-the-trainer experience: built or ran a train-the-trainer model for distributed teams.
• Hands-on change execution: led end-to-end change/adoption effort with ownership.
• AI-first mindset: use AI tools to draft content and design learning.
• Process mapping and systems thinking; read workflows and teach fixes.
• Strong facilitation and coaching across frontline and leadership.
• Experience with an LMS and adoption or performance data.
• Bachelor's degree preferred; equivalent experience considered.

Responsibilities

• Build and execute end-to-end change and enablement plans for operational initiatives.
• Own onboarding for the operations function; design and deliver new-hire training.
• Own Field Operations onboarding via train-the-trainer model; oversee onboarding quality.
• Train and support offshore trainers and monitor BPO training quality.
• Run onboarding to fixed service-level commitments; classes run on schedule.
• Translate process and system changes into teachable workflows; pilot rollout readiness.
• Use AI to draft content and enable asynchronous-first learning modules.
• Facilitate live and virtual sessions across operations audiences.

Skills

Enablement & Training

Change Management

AI‑First Mindset

LMS Experience

Facilitation

Education

Bachelor's degree

Job description

EverDriven is opening doors to a brighter future for every student and every community through safe, reliable transportation. We partner with school districts to serve students who need it most—including those experiencing homelessness, living with disabilities, or outside traditional bus routes—through a tech-powered, human-led model that gets every student to school safe, calm, and ready to learn.
We live three cultural pillars: we do the right thing, leading with integrity and taking ownership of what matters most. We work together, bringing diverse skills and strengths to solve complex challenges as one team. And we never settle, staying curious and driven, guided by data, always raising the bar for students, families, and school districts.

Position Summary

EverDrivenis investing innew technology, new processes, and new ways of working across our operations, and that investment only pays off when people adopt it.The Operations Enablement Partner is accountable for two connected responsibilities.

The first is changeadoption . This person builds and runs the end-to-end change and enablement plan for every operational initiative, from kickoff through 90-day reinforcement, defining who is impacted, what changes for them, how they learn it, how managers reinforce it, and whether it held. This role will from time to time run enablement for cross-functional teams where the change impact is largest onoperationsbut broader change management isrequired.

Thesecondis job readiness for the operations function . This person owns new-hire and ongoing training for Contact Center, Field Operations, and Inside Operations team members on the systems, processes, and service standardsrequiredto do their jobs. They develop and oversee the Field Operations onboarding program, delivered via a train-the-trainer model. Company and HR onboardingremainswith the People team; this role owns the operational craft.

The two responsibilities reinforce each other: the person who teaches the job is well positioned toleadits change. Content for both should be AI-first, drafted with AI tools and refined by the Partner, so materials are built once andleveragedacross teams just in time.

Salary Range: $90,000 - $105,000/year, based on experience + bonus potential

Location: Greenwood Village, CO. Hybrid role - 4 days in the office and 1 day remote.

Responsibilities

Change Enablement and Adoption

• Build and execute the end-to-end change and enablement plan for operational initiatives: stakeholder change profiles, communications, training, manager reinforcement asks, and adoption measurement, embedded in each initiative's project plan.
• Partner with initiative sponsors and project leads at kickoff to define who isimpacted, what specifically changes, and theadoptionmetrics.
• Equip front-line supervisors and managers to carry each change: talking points, coaching prompts, and reinforcement activities they deliver in their own teams.
• Track adoption at 30, 60, and90 daysafter launch, feed results into the enablement scorecard, and recommend boosters when behavior is drifting.

Operations Onboarding and Training

• Own job-readiness onboarding for the operations function: design and deliver the new-hire training that teaches Contact Center, Field Operations, and Inside Operations team members how to do their jobs.
• Own and deliver Field Operations onboarding via a train-the-trainer model: ensure field-designated trainers know whatthey'redoing, have the right materials, and provide oversight to confirm onboarding training is completed in the field.
• Train and support our offshore trainers andmonitorthe quality of BPO-delivered training, providing oversight, coaching, and guidance to ensure vendor partners deliver training that meets our standards.
• Hold onboarding to fixed service-level commitments; new-hire classes run on schedule regardless of what else is launching.
• Run continuous training driven by QA results, product updates, and process changes, including targeted coaching interventions and role-specific boosters.

Process and Systems Focus

• Translate process and system changes (CRM, routing, compliance, scheduling, and support tools) into clear, teachable workflows; partner with process improvement and product teams from the design stage.
• Own rollout readiness for new operational tools: pilot feedback, wave planning support, job aids, and go-live support models.
• Keep SOPs, knowledge content, and trainingin syncwith how the workactually runs, in partnership with knowledge management.

AI-First Content Development

• Use AI tools daily to draft training modules, job aids, communications, and assessments, then edit for accuracy and voice.
• Build asynchronous-first: on-demand modules, microlearning, and flipped-classroom paths that scale across a dispersed workforce, with live sessions reserved for practice and coaching.
• Contribute to one shared enablement content library; build once, reuse everywhere.
• Administer LMS content for operations: assignments, reporting, and upkeep.

Facilitation

• Facilitate live and virtual sessions across operations audiences, from frontline CSR classes to field leadership workshops.

Requirements

• 3+ years in enablement, training, or change execution supporting operations, contact center, or field teams.
• Train-the-trainer experience: you'vebuilt or run a train-the-trainer model for a distributed team (field, offshore, or vendor-delivered), including creating trainer materials and monitoring training quality against a standard.
• Hands‑on change execution: you have played a core role in at least one end-to-end change or adoption effort (communications, training, reinforcement, measurement), owned major pieces of it, and can walk us through the plan and what you would do differently. Full ownership of a change is a plus; the appetite to own one here isrequired.
• AI-first mindset: you already use AI tools as your default way to draft content and design learning, and you can show examples. AIspeedsyour drafting; your judgment makes it right.
• Working knowledge of process mapping and systems thinking; comfortable reading a workflow, spotting where it breaks for the people doing it, and teaching the fix.
• Strong facilitation and coaching skills, live and virtual, across frontline and leadership audiences.
• Experience with an LMS and adoption or performance data; you measure whether behavior changed after the training.
• Bachelor's degree preferred; equivalent experience in operations, training, or enablement considered in lieu of a degree.

Preferred Qualifications

• Full ownership of an end-to-end change or adoption plan.
• Change management certification (Prosci, CCMP, or similar).
• Contact center training experience, including QA-driven coaching.
• Experience overseeing offshore or BPO training vendors.
• Rollout experience with CRM or workforce systems (Service Cloud, WFM, routing ordispatchtools).
• Experience in K-12,logistics, transportation, or other dispersed field operations.
• Virtual Doctor Visits with $0 Co-Pay
• Life Insurance (company paid)
• Short Term Disability Insurance (company paid)
• Long-Term Disability Insurance (company paid)
• Flexible Time Off (FTO)
• Paid Holidays
• Paid Time to Volunteer
• Flex Spending Account (FSA)
• 401K Plan (with an awesome employer match!)
• Employee Assistance Program
• Employee Discounts Program

#LI-Hybrid

Equal Opportunity Employer

EverDrivenis an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law. We are committed tomaintaininga respectful, professional workplace where employees are evaluated and supported based on performance and potential.