Operations & Documentation Specialist — Flexible Schedule

Life at West Marine; Rock Hill (SC); On-site; USD 30,000 - 40,000; Full time

Job summary

West Marine is seeking an Office Clerk to ensure documents are completed accurately and timely for Inbound or Outbound Departments. This role emphasizes quality, delivery, and effective communication within a team, while modeling professional work ethics in a Drug-Free Workplace and Equal Opportunity environment.

Responsibilities include researching problems, updating order data spreadsheets, resolving emails, and maintaining a safe working environment.

Qualifications

• Exceptional verbal and written communication abilities.
• Strong interpersonal skills with a focus on customer service excellence.
• Proven track record in sales and customer service, driving revenue and customer satisfaction.
• Excellent organizational abilities and attention to detail.
• Strong time management skills with ability to meet deadlines.
• Analytical and problem-solving capabilities; proactive.
• Ability to prioritize tasks and work in fast-paced environments.
• Proficient in Microsoft Office Suite and related software applications.

Responsibilities

• Research problem and follow up on solutions.
• Communicate issues with orders and resolutions to the team.
• Maintain spreadsheets on data accumulated for orders.
• Help with Hot Hot’s and answer emails with resolutions.
• Ensure a safe and clean work environment, adhering to safety rules.
• Comply with legal requirements to maintain shop stability and reputation.
• Be available to work a flexible schedule including nights, weekends, and holidays.
• Perform other job-related duties as assigned.

Tools

AS400/JDA

Serenade

Proship

Averett Connect

Job description

West Marine is seeking an Office Clerk to ensure documents are completed accurately and timely for Inbound or Outbound Departments. This role emphasizes quality, delivery, and effective communication within a team, while modeling professional work ethics in a Drug-Free Workplace and Equal Opportunity environment.

Responsibilities include researching problems, updating order data spreadsheets, resolving emails, and maintaining a safe working environment.