Office Clerk - 2nd Shift (Full-Time)

Life at West Marine; Rock Hill (SC); On-site; USD 30,000 - 40,000; Full time

Job summary

West Marine is seeking an Office Clerk to ensure documents are completed accurately and timely for Inbound or Outbound Departments. This role emphasizes quality, delivery, and effective communication within a team, while modeling professional work ethics in a Drug-Free Workplace and Equal Opportunity environment.

Responsibilities include researching problems, updating order data spreadsheets, resolving emails, and maintaining a safe working environment.

Qualifications

• Exceptional verbal and written communication abilities.
• Strong interpersonal skills with a focus on customer service excellence.
• Proven track record in sales and customer service, driving revenue and customer satisfaction.
• Excellent organizational abilities and attention to detail.
• Strong time management skills with ability to meet deadlines.
• Analytical and problem-solving capabilities; proactive.
• Ability to prioritize tasks and work in fast-paced environments.
• Proficient in Microsoft Office Suite and related software applications.

Responsibilities

• Research problem and follow up on solutions.
• Communicate issues with orders and resolutions to the team.
• Maintain spreadsheets on data accumulated for orders.
• Help with Hot Hot’s and answer emails with resolutions.
• Ensure a safe and clean work environment, adhering to safety rules.
• Comply with legal requirements to maintain shop stability and reputation.
• Be available to work a flexible schedule including nights, weekends, and holidays.
• Perform other job-related duties as assigned.

Tools

AS400/JDA

Serenade

Proship

Averett Connect

Job description

The Office Clerk is responsible for ensuring that all documents are completed accurately and in a timely fashion for our Inbound or Outbound Departments. This key position ensures quality, delivery, and accuracy, and requires a person to have effective communication skills, the ability to work in a team environment, and a willingness to model positive and professional work ethics. West Marine is a Drug-Free Workplace and an Equal Opportunity Employer.

Primary Responsibilities

• Research problem and follow up on solutions
• Communicate to the team issues with orders and resolutions.
• Maintain spreadsheets on data accumulated for orders.
• Help with Hot Hot’s and answer emails with resolutions
• Ensure a safe and clean work environment for crew members, adhering to all safety rules and standards.
• Maintain the shop’s stability and reputation by complying with all relevant legal requirements.
• Be available to work a flexible schedule based on business needs, including nights, weekends, and holidays.
• Perform other job-related duties as assigned.

Minimum Qualifications

Education:

• High school diploma or equivalent required.

Experience:

• Preferred understanding of AS400/JDA
• Preferred knowledge of Serenade, Proship, and Averett Connect

Skills:

• Exceptional verbal and written communication abilities.
• Strong interpersonal skills with a focus on customer service excellence.
• Proven track record in sales and customer service, driving revenue and customer satisfaction.
• Excellent organizational abilities and attention to detail, ensuring efficient operations.
• Strong time management skills with a demonstrated ability to meet deadlines consistently.
• Effective analytical and problem-solving capabilities to address challenges proactively.
• Ability to prioritize tasks effectively and delegate appropriately when necessary.
• Comfortable functioning in a fast-paced and occasionally high-pressure environment.
• Proficient in Microsoft Office Suite and related software applications.

Physical Description

Typical Working Conditions:

The work environment characteristics described here are representative of those a Crew Member encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job.

• While performing the duties of this job, the Crew Member works near moving equipment.
• Position is routinely exposed to hot and cold temperatures during Summer and Winter months in the Distribution Center

Essential Physical Tasks:

The physical demands described here are representative of those that must be met by a Crew Member to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Continuous standing and walking throughout the warehouse space.
• Ability to wear and communicate through a headset continuously.
• Occasionally operate equipment, including forklifts.
• Must be able to lift up to 50 pounds to shoulder height unassisted frequently.
• Prolonged periods of standing and walking

Other Requirements

• Must be at least 18 years old
• Willing to submit to a criminal background check
• Must be able to pass a pre-employment drug screen

This job description is only meant to be a representative summary of the major responsibilities and accountabilities performed by the incumbents of this job. The incumbents may be requested to perform job-related tasks other than those in this description.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.