Office and Operations Associate

BoatCraft Marine; Traverse City (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

BoatCraft Marine is looking for an dependable, organized, and detail-oriented Office & Operations Coordinator to support our Sales and Service departments and help keep the dealership running smoothly.

This position serves as a central point of coordination for customers, boat inventory, warranty claims, sales documentation, service administration, and general dealership operations.

Qualifications

• Excellent organizational skills and attention to detail.
• Friendly, professional communication with customers.
• Ability to manage multiple priorities in a fast-paced dealership environment.

Responsibilities

• Welcome customers and provide a professional, friendly first point of contact
• Answer and direct incoming phone calls and customer inquiries
• Provide administrative support to the Sales and Service departments
• Stock in new, used, and consignment boats and maintain inventory records
• Maintain accurate boat, customer, sales, and service documentation
• Prepare, submit, track, and follow up on manufacturer warranty claims
• Communicate with manufacturers regarding warranty documentation, approvals, and claim status
• Assist with sales paperwork and delivery documentation
• Assist Service with customer communication, documentation, and administrative needs
• Maintain accurate information within dealership and manufacturer software systems
• Help coordinate information between Sales, Service, Parts, management, vendors, and customers
• Organize and maintain dealership records and files
• Assist with additional office and operational responsibilities as needed

Skills

Organizational skills

Attention to detail

Customer communication

Multitasking

Education

High school diploma or equivalent

Tools

CRM software

Inventory management software

Warranty management software

Job description

Job Description

Job Description

BoatCraft Marine is looking for a dependable, organized, and detail-oriented Office & Operations Coordinator to support our Sales and Service departments and help keep the dealership running smoothly.

This position serves as a central point of coordination for customers, boat inventory, warranty claims, sales documentation, service administration, and general dealership operations.

The ideal candidate is friendly and professional with customers, highly organized behind the scenes, comfortable working with computers and paperwork, and able to manage multiple priorities throughout the day.

** Key Responsibilities**

• Welcome customers and provide a professional, friendly first point of contact
• Answer and direct incoming phone calls and customer inquiries
• Provide administrative support to the Sales and Service departments
• Stock in new, used, and consignment boats and maintain accurate inventory records
• Maintain accurate boat, customer, sales, and service documentation
• Prepare, submit, track, and follow up on manufacturer warranty claims
• Communicate with manufacturers regarding warranty documentation, approvals, and claim status
• Assist with sales paperwork and delivery documentation
• Assist Service with customer communication, documentation, and administrative needs
• Maintain accurate information within dealership and manufacturer software systems
• Help coordinate information between Sales, Service, Parts, management, vendors, and customers
• Organize and maintain dealership records and files
• Assist with additional office and operational responsibilities as needed

** What We’re Looking For**

• Strong organizational skills and attention to detail
• Dependable, responsible, and able to follow tasks through to completion
• Friendly and professional communication skills
• Comfortable interacting with customers in person and over the phone
• Strong computer skills and ability to learn new software systems
• Ability to manage multiple priorities in a fast-paced dealership environment
• Strong written and verbal communication skills
• Willingness to learn dealership, manufacturer, inventory, and warranty processes
• Previous administrative, dealership, automotive, marine, inventory, or warranty experience is preferred but not required
• High school diploma or equivalent

Company Description

BoatCraft is a growing, customer focused marine dealership dedicated to helping people Experience More on the water. We pride ourselves on exceptional service, a strong team culture, and creating long term relationships with our customers.

Company Description

BoatCraft is a growing, customer focused marine dealership dedicated to helping people Experience More on the water. We pride ourselves on exceptional service, a strong team culture, and creating long term relationships with our customers.