Dispatch Operations Supervisor

Saltchuk Marine Shared Services; Long Beach (CA); On-site; USD 84,000 - 126,000; Full time

Job summary

Saltchuk Marine Shared Services in Long Beach, CA, seeks a senior dispatcher supervisor to lead Harbor Fleet Services Dispatch, oversee hiring, training, and maintaining a high level of customer service across OpCos. The role requires developing procedures, scheduling shifts, and coordinating with stakeholders to ensure efficient operations.

The position emphasizes MTSA compliance, supervising dispatchers, and delivering first-rate support to customers while guiding day-to-day vessel operations.

Qualifications

• Requires a college degree in business; Maritime Academy preferred.
• Two to five years of related operations/scheduling experience in the maritime industry.
• Experience with dispatch systems and customer service management.

Responsibilities

• Supervise and lead Harbor Fleet Services Dispatch staff.
• Create and oversee dispatch procedures for efficiency.
• Coordinate shift coverage and monitor timecards.
• Resolve customer service issues and escalate to OpCos when needed.
• Ensure MTSA communications and regulatory compliance.

Skills

Staff supervision

Leadership

Customer service

Scheduling

Maritime operations

Education

College degree in business

Maritime Academy preferred

Tools

Maritime dispatch software

Job description

Saltchuk Marine Shared Services in Long Beach, CA, seeks a senior dispatcher supervisor to lead Harbor Fleet Services Dispatch, oversee hiring, training, and maintaining a high level of customer service across OpCos. The role requires developing procedures, scheduling shifts, and coordinating with stakeholders to ensure efficient operations.

The position emphasizes MTSA compliance, supervising dispatchers, and delivering first-rate support to customers while guiding day-to-day vessel operations.