Operations Dispatcher & CSR — Path to Specialist (Remote Potential)

MYCA: Material Handling; Raleigh (NC); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

PTO

11 paid holidays

Medical insurance

401(k) with match

Tuition assistance/educational &培训

Job summary

MYCA: Material Handling is seeking an Operations Administrator & Dispatcher to become the first point of contact for customers, handling inquiries about pickups and services. The role focuses on accurate data handling, supplier compliance, and cost-focused client support, with a path to an Operations Support Specialist within 18 months.

The position begins on-site with potential remote work in the long term, offering a starting salary of $44,000 and a supportive team environment.

Qualifications

• 2-4 years professional work experience in operations or dispatch.
• Strong oral and written communication skills.
• Exceptional attention to detail and accuracy.
• Analytical, independent thinking with problem-solving focus.
• Familiarity with CRM systems and scheduling duties.
• Ability to multitask with conflicting events and priorities.
• Track record of meeting or exceeding performance targets.
• Proficient phone etiquette and active listening.

Responsibilities

• Learn to drive the supplier invoicing submittal process to reduce costs.
• Answer inbound calls and address customer questions about pickups.
• Ensure accuracy of data in the database and support client reporting needs.
• Interface with the accounting team and handle special projects as needed.
• Manage large numbers of incoming service requests and communications.
• Ensure supplier compliance and timely resolution of issues.
• Build sustainable relationships with customer accounts through communication.
• Provide accurate information using proper tools and methods.
• Support operational requests and improve overall service delivery.

Skills

2-4 years

Communication skills

Attention to detail

Analytical thinking

CRM systems

Scheduling duties

Multitasking

Teamwork

Independent work

Tools

CRM systems

Scheduling software

Job description

MYCA: Material Handling is seeking an Operations Administrator & Dispatcher to become the first point of contact for customers, handling inquiries about pickups and services. The role focuses on accurate data handling, supplier compliance, and cost-focused client support, with a path to an Operations Support Specialist within 18 months.

The position begins on-site with potential remote work in the long term, offering a starting salary of $44,000 and a supportive team environment.