Operations Dispatcher

OnWay Transport; Michigan; On-site; USD 42,000 - 54,000; Full time

Job summary

OnWay Transport in Roseville, MI is hiring an Operations Dispatcher - Customer Support for onsite day and night shifts. You will manage urgent pickup and delivery requests, coordinate routes for final mile healthcare transport, and serve as the main contact for clients and drivers.

The role requires 2+ years in dispatching and 2+ years with dispatch/TMS software, plus strong customer service and MS Office skills. You will work 12-hour shifts, three days a week, with rotating Wednesdays.

Qualifications

• 2+ years of dispatching experience and 2+ years using dispatching software or a TMS.
• 3-4 years of outstanding customer service experience.
• Professionalism, integrity, and confidentiality are essential.
• Tech-savvy and comfortable with new tools and software.
• Proficient in Microsoft Word, Excel, and Outlook.

Responsibilities

• Dispatchers allocate contractors to locations based on requests.
• Create, schedule, and maintain deliveries for optimal efficiency.
• Use dispatching and delivery software to track progress.
• Monitor routes and provide customers with timely updates.
• Operate multiple phone lines in a high-volume environment.
• Communicate clearly with drivers, customers, and internal teams.

Skills

Customer service

Communication

Organization

Tools

Dispatching software / TMS

Job description

Job Description

Operations Dispatcher - Customer Support

Roseville, MI

Onsite Role:

Day Shift 9AM to 9PM

Night Shift 9PM to 9AM

Shifts:

Sunday, Monday, Tuesday, and every other Wednesday

Thursday, Friday, Saturday, and every other Wednesday

WE SPECIALIZE IN DISPATCHING FINAL MILE TRANSPORT OF LIFE-SAVING CRITICAL MEDICAL SUPPLIES NATIONWIDE.

OnWay Transport is seeking a dynamic individual who is driven to succeed, eager to learn, and ready to build a rewarding career with significant earning potential.

Our Dispatching Team excels in navigating challenging situations with efficiency and composure in a fast-paced environment.

We are committed to providing the right atmosphere, training, support, and leadership to ensure the success of our team members.

Our exceptional service levels for clients, customers, and drivers set us apart from the competition.

With some of the best dispatching talent in the industry, we offer ample opportunities to master the art of Final Mile Dispatching.

Dispatchers play a crucial role in coordinating the timely transport of life-saving critical supplies for our clients.

• Managing Requests: Efficiently handling urgent pickup and delivery requests, ensuring all orders are processed accurately and promptly.
• Coordinating Logistics: Prioritize routes, schedules, and critical requests for drivers, optimizing delivery times while maintaining safety and compliance.
• Communication: Serve as the primary point of contact for clients and contractors, providing updates and addressing any issues that may arise.
• Problem-Solving: Quickly assess and resolve challenges in a fast-paced environment to ensure service continuity.
• Collaboration: Work closely with other Dispatchers and our Recruiting Division to align with contractor availability and ensure seamless operations.

Dispatching Responsibilities:

• Dispatching: Assign contractors to designated locations based on customer requests.
• Delivery Management: Create, schedule, and maintain deliveries to ensure optimal performance and efficiency.
• Utilize Software Tools: Use Dispatching and Delivery APP software systems to track & trace products and monitor the entire delivery process.
• Route Monitoring: Keep an eye on product while in transit, providing customers with timely updates on pickup and delivery statuses.
• Manage Multi-Line Phone Systems: Operate multiple phone lines, prioritizing calls effectively in a high-volume environment.
• Effective Communication: Communicate clearly with drivers, customers, and internal teams to resolve any issues or concerns promptly.

Dispatching Qualifications:

• Experience: Minimum of 2 years Dispatching and 2 years of experience using Dispatching software and/or TMS software.
• Customer Service: 3-4 years of outstanding customer service experience.
• Professionalism: Demonstrates integrity, professionalism, and confidentiality.
• Tech Savvy: Comfortable with technology and eager to stay updated on new tools and software.
• Microsoft Office Proficiency: Experience with Microsoft Office Suite (Word, Excel, and Outlook) is required.
• Positive Attitude: Must maintain a professional demeanor and positive attitude while effectively handling challenging situations with composure.
• Organizational Skills: Strong organizational and communication skills are essential.

Check us out: www.onway.com

Dispatcher Schedule:

• Dispatchers work 12-hour shifts: Three days a week, with a rotation that includes working every other Wednesday.

Company Description

OnWay Transport is a full-service Delivery company specializing in \"Final Mile\" deliveries with equality and integrity!

Company Description

OnWay Transport is a full-service Delivery company specializing in \"Final Mile\" deliveries with equality and integrity!