Operations & Dispatch Manager for Growth & Safety

C&H Taxi; Charleston (WV); On-site; USD 60,000 - 85,000; Full time

Job summary

C&H Taxi in Charleston, WV is seeking an experienced and motivated assistant operations manager to help ensure operations run efficiently and safely while supporting growth. You will manage safety programs, dispatch and call center operations, recruit drivers and onboard them, maintain driver relations, handle complaints, and analyze and improve current operations.

You will also focus on growing the business by increasing accounts and trip volume and ensuring fleet readiness, scheduling,

Responsibilities

• Implement, maintain, and continuously improve all safety programs.
• Maintain an efficient call center and dispatch environment.
• Recruit drivers and carryout onboarding.
• Ongoing driver relations.
• Handle all complaints and issues.
• Make sure all accounts are in proper order.
• Analyze and improve all current operations.
• Grow business by increasing accounts and trip volume.
• Making sure fleet is in proper order.
• Scheduling and routing of trips.
• Maintain all software platforms and increase proper usage.
• Anything else to keep all operations flowing safely and efficiently.

Job description

C&H Taxi in Charleston, WV is seeking an experienced and motivated assistant operations manager to help ensure operations run efficiently and safely while supporting growth. You will manage safety programs, dispatch and call center operations, recruit drivers and onboard them, maintain driver relations, handle complaints, and analyze and improve current operations.

You will also focus on growing the business by increasing accounts and trip volume and ensuring fleet readiness, scheduling,