Operations Director, Residential Programs

ServiceNet Inc.; Pittsfield (MA); On-site; USD 60,000 - 66,000; Full time

Benefits offered by this job

Generous paid time off

403(B) retirement plan with employer #

Job summary

ServiceNet Residential Director of Operations in Berkshire County, Pittsfield, MA, leads operational strategy for Developmental Brain Injury Services (DBIS) residential programs within a nonprofit framework.

In this full-time role, you will oversee admissions logistics, site operations, licensing readiness, budgeting, and cross-team collaboration while driving a compassionate, mission-driven culture across teams and partners.

Qualifications

• Experience with individuals with developmental delays and/or brain injuries.
• Bachelor’s degree preferred or equivalent experience (minimum 3 years in a relevant role).
• 3–5 years of proven management experience in human services or related field.
• Strong communication, organizational, and computer skills; valid driver’s license.
• MAP certification is preferred/required.

Responsibilities

• Lead and improve program operations across the Developmental Brain Injury Services division.
• Manage logistics and planning for new residential admissions and transitions.
• Oversee physical site operations for new programs, ensuring regulatory compliance.
• Participate in Residential Services development initiatives and project work.
• Support licensing readiness, regulatory compliance, and corrective actions.
• Provide fiscal guidance to help programs operate within budgetary constraints.
• Build relationships with internal teams and external partners.
• Foster a positive, inclusive work culture aligned with ServiceNet’s mission and values.
• Participate in the on-call leadership rotation.
• Perform other duties as assigned by the VP or designee.

Skills

Program leadership

Regulatory compliance

Budgeting

Project management

Communication

Team management

Stakeholder relations

Education

Bachelor's degree preferred

Tools

MAP Certification

Job description

ServiceNet Residential Director of Operations in Berkshire County, Pittsfield, MA, leads operational strategy for Developmental Brain Injury Services (DBIS) residential programs within a nonprofit framework.

In this full-time role, you will oversee admissions logistics, site operations, licensing readiness, budgeting, and cross-team collaboration while driving a compassionate, mission-driven culture across teams and partners.