Director of Operations

ServiceNet Inc.; Pittsfield (MA); On-site; USD 60,000 - 66,000; Full time

Benefits offered by this job

Generous paid time off

403(B) retirement plan with employer #

Job summary

ServiceNet Residential Director of Operations in Berkshire County, Pittsfield, MA, leads operational strategy for Developmental Brain Injury Services (DBIS) residential programs within a nonprofit framework.

In this full-time role, you will oversee admissions logistics, site operations, licensing readiness, budgeting, and cross-team collaboration while driving a compassionate, mission-driven culture across teams and partners.

Qualifications

• Experience with individuals with developmental delays and/or brain injuries.
• Bachelor’s degree preferred or equivalent experience (minimum 3 years in a relevant role).
• 3–5 years of proven management experience in human services or related field.
• Strong communication, organizational, and computer skills; valid driver’s license.
• MAP certification is preferred/required.

Responsibilities

• Lead and improve program operations across the Developmental Brain Injury Services division.
• Manage logistics and planning for new residential admissions and transitions.
• Oversee physical site operations for new programs, ensuring regulatory compliance.
• Participate in Residential Services development initiatives and project work.
• Support licensing readiness, regulatory compliance, and corrective actions.
• Provide fiscal guidance to help programs operate within budgetary constraints.
• Build relationships with internal teams and external partners.
• Foster a positive, inclusive work culture aligned with ServiceNet’s mission and values.
• Participate in the on-call leadership rotation.
• Perform other duties as assigned by the VP or designee.

Skills

Program leadership

Regulatory compliance

Budgeting

Project management

Communication

Team management

Stakeholder relations

Education

Bachelor's degree preferred

Tools

MAP Certification

Job description

Residential Director of Operations

Department: Developmental Brain Injury Services (DBIS)

Residential Programs – Berkshire County

Headquarters: Pittsfield, MA
Full-Time
Starting Salary: $60,000-$66,160 (Based on Experience and Certifications)

About the Role

ServiceNet is seeking a dedicated and mission-driven Director of Operations to join our Developmental Brain Injury Services (DBIS) division in Hampden County. In this vital leadership role, you will provide operational and strategic support to DBIS residential programs, ensuring high-quality services for individuals with developmental delays and/or brain injuries.

Key Responsibilities

• Partner with the Vice President or Division Director to lead and improve program operations across the division.
• Manage logistics and planning for new residential admissions and transitions.
• Identify, set up, and oversee physical site operations for new programs, ensuring compliance with regulatory standards.
• Actively participate in Residential Services development initiatives and project work.
• Support Program Directors in licensing readiness, regulatory compliance, and follow-up on corrective actions.
• Provide fiscal guidance to help programs operate within budgetary constraints.
• Build and maintain strong relationships with internal teams and external partners.
• Foster a positive, inclusive work culture aligned with ServiceNet's mission and values.
• Participate in the on-call leadership rotation.
• Perform other duties as assigned by the Vice President or designee.

Qualifications

• Demonstrated experience working with individuals with developmental delays and/or brain injuries
• Bachelor's degree in a related field preferred, or equivalent experience (minimum of 3 years full-time in a relevant role)
• 3-5 years of proven management experience in human services or related field
• Strong communication, organizational, and computer skills
• Valid driver’s license and an acceptable driving record
• Certification in Medication Administration (MAP)

Perks & Benefits

We invest in our people the way we invest in our mission—with trust, vision, and heart

ServiceNet offers a generous benefits package for full-time employees, with pro-rated benefits for part-time staff.

• Generous paid time off
• 403(B) retirement plan with employer match
• Paid life insurance & long-term disability coverage
• Tuition assistance and advancement opportunities
• A culture of compassion, connection, and clinical excellence

We’re dedicated to your well-being and want to help you grow professionally, with many opportunities to advance and thrive as part of our team.

403(b) Retirement Plan (with contributions made by ServiceNet)

Health Insurance, Dental Insurance, FSA, Employer Paid Life, & Disability Insurance

Discounted Auto and Homeowner’s Insurance

Continuing Education & Loan Forgiveness Opportunities

Why Work With Us?

Because what we do changes lives - and so will you. As part of a passionate team on the frontlines of recovery, you’ll find not just a job, but a calling.

About ServiceNet

ServiceNet is a compassionate non-profit organization that helps over 8,400 individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With over 1,800 dedicated staff members, we work together to make a meaningful difference in the lives of others.

ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.

At ServiceNet, you will make a real difference. Whether you’re working in residential direct care, clinical care, peer support, or other valuable roles, you’ll be part of a compassionate team dedicated to supporting our community.

And with over 3,000 employees and over 100 programs across western Massachusetts, we’re confident there’s a role that’s the right fit for you.