Operations Director (Plumbing)

Smith Seckman Reid, Inc; Charlotte (NC); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Employee ownership

401(k) with company match

Health, dental, vision coverage

Life insurance and disability coverage

Paid time off and holidays

Tuition reimbursement and professional

Job summary

Smith Seckman Reid, Inc in Charlotte, NC seeks an Operations Director to steer people, projects, and performance for a business unit, aligning resources to workload and elevating quality and client satisfaction.

You will partner with finance, HR, and marketing to drive predictable, profitable delivery while planning staffing and training, monitoring staffing levels, and ensuring QA/QC across programs.

Qualifications

• Bachelor's degree and fourteen years of relevant experience.
• Eight years of experience specifically in project management.
• Thorough knowledge of Microsoft Office and web browsers.
• Knowledge of contracts, project management, resource allocation, and applicable codes.
• Clear written communication and presentations to clients and executives.
• Leadership, team building, and mentoring across multioffice teams.

Responsibilities

• Steer people, projects, and performance for a business unit aligning resources to workload.
• Partner with finance, HR, and marketing to drive predictable, profitable delivery.
• Assist planning, recruitment, selection, and training for staff.
• Supervise proposals/quotations for proper scope and staffing.
• Manage staffing levels and utilization across the service line.
• Maintain client relationships and ensure client satisfaction.
• Ensure ontime project execution and adherence to QA/QC policies.
• Approve timesheets and expense reports per company policies.

Skills

Staff planning and development

Staffing management

Proposal development

Performance tracking

Client relations

Leadership and mentoring

Education

Bachelor's degree

Tools

Microsoft Office

Contract management software

Job description

What You\'ll Do

As Operations Director, you\'ll steer people, projects, and performance for a business unit-aligning resources to workload, elevating quality and client satisfaction, and partnering with finance, HR, and marketing to drive predictable, profitable delivery.

• Assist the Business Unit Leader in planning, recruiting, selecting, and providing training for staff.
• Supervise preparation of routine proposals/quotations to ensure proper scope, staffing availability, and profitable pricing.
• Manage staffing levels and utilization across the service line by tracking performance statistics and reallocating resources.
• Maintain proper staffing and skill levels for current and future needs in line with goals; assign work based on client needs, project type, workload, and staff abilities.
• Maintain service relationships with major longterm clients and ensure client satisfaction.
• Supervise/monitor projects in progress to ensure ontime execution, adherence to client requirements, and compliance with company policies, procedures, and standards.
• Be responsible for the quality of work performed within the business unit; ensure adherence to QA/QC policies and procedures.
• Create and support an environment of collaboration and engagement; maintain consistency and cohesion across offices and staff.
• Resolve disputes and conflicts within or across business units; implement process improvements to alleviate future issues.
• Approve timesheets and expense reports per company policies and project allocations.
• Evaluate staff performance; provide salary and bonus recommendations; plan and execute employee development plans with clear goals.
• Supervise administrative systems to ensure reports, proposals, field visits, and client service information are properly prepared and reported.
• Ensure routine company administrative policies are followed (timesheets, expense reports, purchase orders).
• Support development of new business markets and opportunities; actively engage in industry professional activities to promote the firm\'s technical reputation.
• Perform other duties as needed.

Who We\'re Looking For

Minimum Requirements:

• Bachelor\'s degree AND fourteen years of relevant experience
• Eight years of experience specifically in project management

Preferred Qualifications:

• Thorough knowledge of Microsoft Office (Word, Excel, Outlook) and web browsers; familiarity with industryspecific software.
• Knowledge of contracts, project management, resource allocation, and applicable codes; strong business acumen.
• Clear written communication and speech clarity; effective presentations to clients and executives.
• Judgment, decisionmaking, and problem solving; ability to see issues early and drive effective solutions.
• Team building, interpersonal collaboration, personnel management, and mentoring skills across multioffice teams.
• Leadership that sets vision, aligns stakeholders, and balances competing priorities to achieve results.

What We Offer

• 100% Employee-Owned - Ownership from day one with immediate ESOP vesting.
• Retirement Savings - 401(k) with immediate vesting and a generous company match.
• Health & Wellness - Medical, dental, and vision coverage, plus companyfunded HSA contributions for HDHP plans.
• Company-Paid Protection - Life insurance, AD&D, and short and long term disability at no cost to you.
• Work-Life Balance - Flexible schedules, paid parental leave, generous PTO, and paid company holidays.
• Career Growth - Tuition reimbursement and ongoing professional development support.

SSR is an Equal Opportunity / Affirmative Action Employer

EEO Disabled/Veterans

This job posting will remain open a minimum of 72 hours and on an ongoing basis until filled.

Recruiters or staffing agencies: SSR is not obligated to compensate any external recruiter or search firm who presents a candidate, their resume, or profile to an SSR employee without 1) a current, fully executed agreement on file and 2) being assigned to the open position via HR

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.