Operations Director (Plumbing)

Smith Seckman Reid, Inc.; Dallas (NC); On-site; USD 130,000 - 195,000; Full time

Benefits offered by this job

Employee ownership (ESOP)

401(k) retirement match

Medical, dental, vision coverage

Life insurance & disability

Flexible schedules & PTO

Tuition reimbursement

Job summary

Smith Seckman Reid, Inc. is seeking an Operations Director to lead a business unit, align resources to workload, and drive profitable delivery across projects.

You will partner with finance, HR, and marketing to improve quality and client satisfaction while managing staffing and performance metrics. The role emphasizes staff development, proposal oversight, and maintaining strong client relationships across multiple offices.

Qualifications

• Bachelor’s degree and fourteen years of relevant experience.
• Eight years of experience specifically in project management.
• Strong knowledge of Microsoft Office and industry software.
• Clear written communication and executive presentations.

Responsibilities

• Assist the Business Unit Leader in planning, recruiting, selecting, and providing training for staff.
• Supervise preparation of routine proposals/quotations to ensure proper scope, staffing availability, and profitable pricing.
• Manage staffing levels and utilization across the service line by tracking performance statistics and reallocating resources.
• Maintain staffing and skill levels for current and future needs; assign work based on client needs, project type, workload, and staff abilities.
• Maintain service relationships with major long-term clients and ensure client satisfaction.
• Supervise/monitor projects in progress to ensure on-time execution, adherence to client requirements, and QA/QC compliance.
• Approve timesheets and expense reports; evaluate staff performance; plan and execute employee development plans.
• Oversee administrative systems to ensure reports, proposals, field visits, and client service information are properly prepared and reported.

Skills

Leadership

Communication

Project management

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

At SSR, we’re more than a leading engineering design, consulting, and planning firm—we’re a team of owners committed to solving complex projects and delivering innovative solutions for facility and infrastructure challenges. With locations across the U.S. and expertise spanning diverse markets and services, our collaborative approach empowers us to build lasting partnerships with each other, our clients, and our communities.

We believe high performance and a people-first culture go hand in hand. As an owner from day one, our colleagues thrive in an environment that values accountability, celebrates achievement, and supports personal and professional growth. As owners, we take pride in our work and in each other—driving results while fostering a workplace where everyone feels seen, supported, and inspired.

Want to hear directly from our team? Visit http://www.ssr-inc.com/life-at-ssr and explore our culture on LinkedIn and Instagram.

What You’ll Do

As Operations Director, you’ll steer people, projects, and performance for a business unit—aligning resources to workload, elevating quality and client satisfaction, and partnering with finance, HR, and marketing to drive predictable, profitable delivery.

• Assist the Business Unit Leader in planning, recruiting, selecting, and providing training for staff.
• Supervise preparation of routine proposals/quotations to ensure proper scope, staffing availability, and profitable pricing.
• Manage staffing levels and utilization across the service line by tracking performance statistics and reallocating resources.
• Maintain proper staffing and skill levels for current and future needs in line with goals; assign work based on client needs, project type, workload, and staff abilities.
• Maintain service relationships with major long‑term clients and ensure client satisfaction.
• Supervise/monitor projects in progress to ensure on‑time execution, adherence to client requirements, and compliance with company policies, procedures, and standards.
• Be responsible for the quality of work performed within the business unit; ensure adherence to QA/QC policies and procedures.
• Create and support an environment of collaboration and engagement; maintain consistency and cohesion across offices and staff.
• Resolve disputes and conflicts within or across business units; implement process improvements to alleviate future issues.
• Approve timesheets and expense reports per company policies and project allocations.
• Evaluate staff performance; provide salary and bonus recommendations; plan and execute employee development plans with clear goals.
• Supervise administrative systems to ensure reports, proposals, field visits, and client service information are properly prepared and reported.
• Ensure routine company administrative policies are followed (timesheets, expense reports, purchase orders).
• Support development of new business markets and opportunities; actively engage in industry professional activities to promote the firm’s technical reputation.
• Perform other duties as needed.

Minimum Requirements

Who We’re Looking For

• Bachelor’s degree AND fourteen years of relevant experience
• Eight years of experience specifically in project management

Preferred Qualifications

• Thorough knowledge of Microsoft Office (Word, Excel, Outlook) and web browsers; familiarity with industry‑specific software.
• Knowledge of contracts, project management, resource allocation, and applicable codes; strong business acumen.
• Clear written communication and speech clarity; effective presentations to clients and executives.
• Judgment, decision‑making, and problem solving; ability to see issues early and drive effective solutions.
• Team building, interpersonal collaboration, personnel management, and mentoring skills across multi‑office teams.
• Leadership that sets vision, aligns stakeholders, and balances competing priorities to achieve results.

What We Offer

• 100% Employee-Owned – Ownership from day one with immediate ESOP vesting.
• Retirement Savings – 401(k) with immediate vesting and a generous company match.
• Health & Wellness – Medical, dental, and vision coverage, plus company‑funded HSA contributions for HDHP plans.
• Company-Paid Protection – Life insurance, AD&D, and short and long term disability at no cost to you.
• Work-Life Balance – Flexible schedules, paid parental leave, generous PTO, and paid company holidays.
• Career Growth – Tuition reimbursement and ongoing professional development support.

SSR is an Equal Opportunity / Affirmative Action Employer

EEO Disabled/Veterans

This job posting will remain open a minimum of 72 hours and on an ongoing basis until filled.

Recruiters or staffing agencies: SSR is not obligated to compensate any external recruiter or search firm who presents a candidate, their resume, or profile to an SSR employee without 1) a current, fully executed agreement on file and 2) being assigned to the open position via HR