Operations Director – Hood River, Oregon

One Community Health; United States; On-site; USD 100,000 - 115,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

PTO & Holidays

Job summary

One Community Health (OCH) in Hood River, Oregon seeks an experienced Administrative Operations Director to lead clinical, dental and operational support teams within a high‑performing FQHC. You will partner with the VP of Business Operations and COO to improve staffing, access, engagement and service delivery while ensuring compliance and quality.

As a Senior Leader, you will shape policies, coordinate with clinical and community partners, drive continuous improvement, and foster a

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 5+ years of clinic operations leadership experience.
• 5+ years of supervisory or people management experience.
• Experience managing multiple projects with competing priorities.
• Experience leading coaching and staff development.
• Knowledge of healthcare operations, regulatory compliance and patient-centered care.
• Proficiency with Microsoft Office and healthcare EHR systems.

Responsibilities

• Lead Clinical, Dental and Operational Support teams to deliver high-quality care.
• Collaborate with Vice President of Business Operations and COO to improve staffing and service delivery.
• Support staff performance, development and continuous improvement.
• Promote compliance, quality improvement, and patient-centered care across disciplines.

Skills

Leadership

Staff development

Project management

Communication

Strategic planning

Analytical thinking

Staff coaching

Education

Bachelor's degree or equivalent

Advanced degree preferred

Tools

Microsoft Office

Epic/EHR systems

Job description

At One Community Health OCH were redefining healthcare delivery As a forward thinking Federally Qualified Health Center FQHC in the stunning Columbia River Gorge OCH leads with innovation leveraging cutting edge technology and evidence based practices to provide comprehensive patient centered care through an integrated healthcare model Our mission extends beyond treating illness we are committed to empowering individuals through education prevention and early intervention helping them take control of their health and well being If youre looking to join a dynamic team shaping the future of healthcare OCH offers a supportive environment where your ideas are valued and your contributions make a real impact Were seeking an experienced administrative Operations Director to lead our clinic in Hood River Oregon In this pivotal role you will collaborate with leaders across the organization to ensure the delivery of high quality care and service This is a full time in office position The Operations Director is responsible for leading Clinical Dental and Operational Support teams and works closely with the Vice President of Business Operations and Chief Operating Officer to continuously improve staffing organizational capacity patient access staff engagement coordination and service delivery This position also works closely with managers and supervisors to support staff performance professional development and continuous improvement The Operations Director also has significant responsibility for clinical quality and collaborates with Clinical Integration the Risk Manager and the Director of Quality and Compliance to promote continuous quality improvement with particular focus on coordination and integration among clinical disciplines community partners and patient centered systems of care As a member of the Senior Leadership Team the Operations Director collaborates with organizational leaders in the development and implementation of policies procedures strategic initiatives and process improvements that support OCH goals and foster a culture consistent with OCHs mission vision and values while ensuring compliance with internal policies and applicable laws and regulations

Minimum Qualifications

• Bachelors degree or an equivalent combination of education and relevant professional experience.
• Five or more years of clinic operations leadership experience.
• Five or more years of supervisory or people management experience.
• Demonstrated experience managing multiple projects and competing priorities while maintaining professionalism and confidentiality.
• Demonstrated experience leading coaching and developing staff.
• Knowledge of healthcare operations regulatory compliance and patient centered care delivery.
• Proficiency with Microsoft Office applications and electronic systems used in healthcare or business operations.
• Valid drivers license and clean driving record.
• Ability and willingness to travel between OCH locations.
• Strong leadership and supervisory skills with demonstrated ability to coach mentor develop and support managers and staff.
• Knowledge of staff management recruitment and selection employee relations training performance improvement and workplace safety.
• Strong business acumen including knowledge of financial and business analysis techniques necessary to support budget responsibilities.
• Strong verbal and written communication skills including the ability to communicate clinical and operational concepts to both clinical and non clinical audiences.
• Strong analytical and problem solving skills including the ability to collect research analyze interpret and present data and reports.
• Ability to compose professional correspondence reports and other written materials.
• Ability to make collaborative decisions consistent with evidence based practices established risk management principles protocols policies and procedures.
• Ability to use sound judgment and initiative to identify and resolve operational challenges.
• Strong project management skills including the ability to organize and prioritize multiple projects with competing timelines.
• Ability to understand and approach work from a systems level perspective.
• Strong time management skills with the ability to meet team and organizational goals while maintaining a high level of quality and safety.
• Strong relationship management skills and demonstrated effectiveness working with multidisciplinary teams in diverse and multicultural environments.
• Ability to inspire trust and confidence and communicate effectively with internal and external stakeholders.
• High level of professionalism credibility discretion and confidentiality.
• Demonstrated ethical leadership and ability to represent OCH positively and professionally within the organization and community.
• Ability to work independently while contributing effectively to a highly collaborative team oriented environment.
• Ability to work effectively in situations involving change complexity and ambiguity.
• Strong computer skills including proficiency with Microsoft Office applications such as Word Excel and Outlook as well as Epic or other EHR and operational systems.
• Knowledge of and ability to maintain compliance with HIPAA and other healthcare related regulations.
• Ability to identify learning needs and goals and develop plans to address them.
• Ability and willingness to work in a dynamic and changing community healthcare environment.
• Ability and willingness to travel between OCH health center sites and other locations in support of organizational needs.
• Availability for occasional evening and weekend work as needed.

Preferred Qualifications

• Bilingual SpanishEnglish
• Advanced degree in nursing public health healthcare administration business administration or a related field
• Experience working within a Federally Qualified Health Center FQHC or FQHC Look Alike
• Knowledge of HRSA requirements and expectations
• Understanding of healthcare policy healthcare finance reimbursement and applicable regulatory requirements
• Experience working in an integrated team based care setting including Patient Centered Primary Care Home PCPCH or Patient Centered Medical Home PCMH models
• Ability to qualify as a CLIA Laboratory Director
• Advanced training in management leadership team dynamics or communication

Benefits

• Medical Dental & Vision Insurance
• Life Long Term Disability Accident & Critical Illness Insurance
• Empower Retirement 401k200 hours of Paid Time Off PTOPlus six 6 paid holidays
• Employee Assistance Program EAP
• Life Mart Employee Discounts
• Compensation SalariedExempt 100k 115k annually dependent on experience
• Bilingual Differential Additionally we offer 075 per hour as compensation for bilingual proficiency in both English and Spanish