Administrative Director

Open Door Community Health Centers; United States; On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Free monthly online therapy sessions

Training opportunities

Comprehensive benefits package

Job summary

Open Door Community Health Centers seeks an Administrative Director to lead operations across sites, aligning with North Star Pillars: Access, Patient Experience, Quality and Safety, People, and Sustainability. You will partner with the COO and medical leadership to optimize resources, budgets, and workflow.

Responsibilities include workforce planning, performance management, compliance, safety, and cross‑department collaboration to ensure safe, accessible care and strong community impact.

Qualifications

• Five or more years of progressively responsible experience in health care management.
• Bachelor’s or master’s degree in health services administration or related field preferred.
• Equivalent combination of education and experience considered.
• Strong leadership, communication, and financial stewardship.

Responsibilities

• Operational Leadership & Strategic Alignment: maximize resources, set goals, align with North Star Pillars.
• People Management, Staffing & Culture: manage staffing, performance reviews, onboarding, and workforce scheduling.
• Compliance, Safety & Risk Management: ensure licensing, regulatory compliance, safety drills, audits.
• Communication, Collaboration & Change Leadership: drive interdepartmental collaboration, process improvements, and change initiatives.

Skills

Leadership

Communication

Analytical thinking

Staff coaching

Budget management

Change leadership

Education

Bachelor’s or Master’s in health services administration

Equivalent combination of education and experience considered

Tools

Microsoft Office

Electronic Health Records (EHR)

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES

Operational Leadership & Strategic Alignment

Maximizes health center resources, patient access, and quality of care through effective operations. Sets clear site and program goals and ensures accountability across all departments. Partners with the COO, medical leadership, and other departments to align operations with Open Door's North Star Pillars: Access, Patient and Community Experience, Quality and Safety, People, and Sustainability. Maintains transparent communication with the COO on key developments, risks, performance issues, and operational needs; shares best practices and highlights short- and long-term successes. Anticipates operational, staffing, performance, and compliance risks; takes timely action and escalates as needed. Implements and sustains ODCHC-approved programs, policies, and procedures. Assumes accountability for health center budget performance, including labor, operating expenses, and resource allocation; partners with organizational leaders to develop forecasts, manage variances, and ensure responsible stewardship of financial resources. Monitors and analyzes operational, financial, and quality data; addresses trends and inaccuracies and drives improvement with staff and partners. Demonstrates leadership through consistent presence, engagement, follow-through, and a focus on reducing burden and improving workflow.

People Management, Staffing & Culture

Works with leadership, Human Resources, other health center sites, and outside agencies to always ensure the best possible staffing levels to support safe, effective, and accessible service delivery. Exercises authority, in collaboration with relevant department heads, in recruitment, hiring, scheduling, supervision, evaluation, dismissal, and other personnel actions. Ensures annual performance reviews, compliance requirements, and performance management for health center staff are completed accurately and on time. Oversees onboarding and orientation of new staff to ensure competency, role clarity, and quality of care. Oversees workforce scheduling and timekeeping practices to ensure compliance with wage and hour requirements, including accurate recording of time worked, meal and rest periods, overtime management, and timely payroll processing. Creates, promotes, and maintains a culture of safety, respect, accountability, and professionalism. Contributes positively to the efficiency, accessibility, productivity, quality, safety, compassion, and professionalism of the work environment.

Compliance, Safety & Risk Management

Understands, follows, models, explains, and enforces ODCHC policies, procedures, and standards. Ensures compliance with all licensing and regulatory requirements, including coordination of safety drills and audits in partnership with Compliance. Leads the site in addressing, resolving, and documenting patient and employee concerns and complaints in accordance with ODCHC policies and procedures.

Communication, Collaboration & Change Leadership

Maintains consistent, clear communication across the health center; facilitates strong interdepartmental collaboration and accountability. Leads and supports site participation in quality and process improvement initiatives. Manages and leads change initiatives, including workflow redesign, staffing adjustments, and implementation of new systems or models of care. Serves as an active participant in site‑specific and organization‑wide teams and committees. Represents ODCHC professionally and effectively within the community. Performs other duties as assigned.

QUALIFICATIONS AND EXPECTATIONS

People Leadership & Judgment

Strong interpersonal skills with the ability to build trust and constructive working relationships within a diverse workforce. Demonstrated ability to exercise sound judgment in addressing complex, sensitive, or time‑sensitive situations. Ability to calmly, equitably, and consistently manage difficult or confrontational situations. Demonstrated commitment to employee engagement, development, accountability, and advancement using thoughtful and inclusive decision‑making.

Communication & Relationship Management

Ability to maintain effective working relationships with public, private, and professional partners. Ability to communicate clearly and effectively with staff, patients, leaders, and community members. Ability to present information and respond to questions with clarity, professionalism, and transparency.

Organizational, Analytical & Operational Skills

Excellent organizational and time‑management skills with the ability to set priorities and meet deadlines. Ability to read, analyze, and interpret professional literature, technical procedures, financial reports, and regulatory requirements. Strong computer skills, including proficiency with Microsoft Office and/or Electronic Health Records (EHR). Ability to work independently while collaborating effectively across teams and departments.

Purpose & Health Center Knowledge

Strong understanding of purpose‑driven, nonprofit, and safety‑net health care organizations. Knowledge of health care delivery, administration, and program planning, including legal and ethical considerations. Commitment to equity, inclusion, and culturally responsive leadership. Adheres to all ODCHC policies and procedures.

EDUCATION AND EXPEEREINCE

Five (5) or more years of progressively responsible experience in health care management. Bachelor’s or master’s degree in health services administration or a related field preferred. An equivalent combination of education and experience will be considered.

CERTIFICATES, LICENSES, REGISTRATIONS

None.

SUPERVISORY RESPONSIBILITIES

The Administrative Director is the primary supervisor for the Office Manager, Back Office Manager, and other assigned health center staff. Supervisory responsibilities include training and development and performance management. Supervision is carried out in close coordination with relevant central and departmental leaders through dotted‑line relationships, including but not limited to the Director of Patient Access, Director of Clinical Services, and Regional RN Manager, to ensure alignment with organizational standards and clinical and operational expectations.

SUPERVISION AND SUPPORT

The Administrative Director is directly supervised by the Chief Operations Officer and is an integral member of the health center leadership team.

PHYSICAL REQUIREMENTS

This is largely an office‑based position. The physical requirements described are representative of those needed to successfully perform the essential duties of the position. Reasonable accommodation will be made to allow otherwise qualified candidates to perform these functions. Ability to communicate via telephone, video, and/or in‑person. Ability to read documents, computer screens, forms. Ability to remain stationary for extended periods. Ability to lift, carry, or otherwise move up to 25 pounds. Ability to use keyboard and view computer screens for extended periods. Ability to travel locally and long‑distance as needed. Ability to move around offices and clinics as needed.

Open Door Community Health Centers was founded in 1971 and is dedicated to providing healthcare and education to the residents of Humboldt County, Del Norte County, and surrounding rural areas.

We offer a comprehensive range of healthcare services, including Primary Medical Care, Pediatric Services, Chronic Illness Management, Dental Care, Pregnancy, Prenatal Services, and more.

Recognizing the critical importance of accessibility, we proactively identify areas with unique healthcare needs and extend our high‑quality healthcare services and educational programs to individuals who face obstacles such as financial constraints, geographical isolation, or social barriers.

Open Door Community Health Centers has earned recognition as one of the best places to work in Humboldt County. Our focus on employee well‑being includes offering free monthly online therapy sessions, interactive training opportunities, educational programs, and various employee appreciation events throughout the year.

We provide comprehensive benefits, including medical, dental, vision, and retirement plans, to all full‑time employees and some part‑time employees.

For those looking to embark on a new career in the medical or dental fields, Open Door offers paid training for many entry‑level positions.

Open Door participates in the E‑Verify program. This means we use E‑Verify to confirm the employment eligibility of all newly hired employees by electronically verifying information from their Form I‑9 with the Social Security Administration and the Department of Homeland Security. Participation in E‑Verify is voluntary for our organization, but we are committed to maintaining a legal and compliant workforce.

Notice of Non‑Discrimination: Open Door Community Health Centers does not discriminate based on citizenship status or national origin in accordance with 8 U.S.C. § 1324b.

For more information about E‑Verify, please visit: E‑Verify Website (https://www.e‑verify.gov/)