Operations Director — Funeral Services & Care Excellence

Service Corporation International; Miami (FL); Vor Ort; USD 90.000 - 110.000; Vollzeit

Benefits dieser Stelle

Medical

Dental

Vision

Flexible Spending Accounts (healthcare

Health Savings Account with Company Co

Sick Leave

Short-Term Disability

Long-Term Disability

Life Insurance

Voluntary AD&D Insurance

Dependent Life Insurance

401(k) Retirement Savings Plan with 회사

Employee Assistance Program

Zusammenfassung

Service Corporation International in Miami, FL is seeking an experienced Operations Leader responsible for financial management, facilities, and funeral arrangements coordination. You will develop annual plans, budget adherence, and oversee staff performance to ensure exceptional service delivery.

Key duties include managing budgets, aligning with market leadership on goals, and driving operational efficiency while maintaining compassionate customer service standards.

Qualifikationen

• Five or more years of industry experience with increasing responsibilities.
• Experience guiding staff and communicating expectations.
• Budgeting and expense control experience preferred.
• Hospitality and events management experience preferred.
• Ability to work evenings and weekends.

Aufgaben

• Develop annual business plan and budget with market leadership.
• Prepare annual operational and personnel budgets.
• Communicate strategies, values, and goals to staff.
• Interpret goals into local actionable plans.
• Collaborate with Finance Field Manager to monitor financial trends.
• Approve expenditures and invoices.
• Manage overtime to control expenses.
• Oversee day-to-day operations and ensure goal achievement.
• Resolve escalated customer issues.
• Ensure facilities and grounds are maintained and budgeted for repairs.

Kenntnisse

Leadership

Communication

Public speaking

Interpersonal skills

Problem solving

Analytical thinking

Time management

Ausbildung

High school diploma or equivalent

Technical diploma in Funeral Services

Bachelor’s degree in Mortuary Science

Tools

HMIS

InfoPort

CarePoint

MS Office

Jobbeschreibung

Service Corporation International in Miami, FL is seeking an experienced Operations Leader responsible for financial management, facilities, and funeral arrangements coordination. You will develop annual plans, budget adherence, and oversee staff performance to ensure exceptional service delivery.

Key duties include managing budgets, aligning with market leadership on goals, and driving operational efficiency while maintaining compassionate customer service standards.