Operations Director | Flexible Hours & High-Impact Ops

DigitalBridge; City of Rochester (NY); On-site; USD 120,000 - 182,000; Full time

Benefits offered by this job

Full benefits

Flexible hours

Job summary

DigitalBridge in Rochester, NY is seeking an Operations Director who delivers results, learns quickly, and values cultural awareness as a craft. This role focuses on translating director objectives into actionable steps and ensuring smooth daily operations at our Rochester site.

Open with $120,000 - $182,000, the position offers full benefits, flexible hours, and opportunities to mentor others as the team scales in Rochester.

Qualifications

• 11 years of learning when to trust the process and when to break it.
• Meticulous attention to detail across every deliverable.
• 12 years that taught you which corners can be cut.
• A history of leaving general processes better than you found them.
• Sound instincts for reading a room you've never been in before.
• Comfort with the contract cadence of a Rochester-based operation.

Responsibilities

• Translate director objectives into concrete, actionable day-to-day steps.
• Keep a steady hand on DigitalBridge accounts when volume spikes.
• Monitor work quality and flag issues before they escalat[e].
• Support daily operations at our Rochester site and keep workflows moving.
• Carry general knowledge that doesn't live in any wiki yet.
• Keep DigitalBridge's Coaching pipeline humming without constant hand-holding.
• Run point on general incidents until they are truly resolved.

Skills

Operations management

Team leadership

Process improvement

Cultural awareness

Job description

DigitalBridge in Rochester, NY is seeking an Operations Director who delivers results, learns quickly, and values cultural awareness as a craft. This role focuses on translating director objectives into actionable steps and ensuring smooth daily operations at our Rochester site.

Open with $120,000 - $182,000, the position offers full benefits, flexible hours, and opportunities to mentor others as the team scales in Rochester.