Operations Director - Columbus

Tanger Factory Outlet Centers, Inc.; Sunbury (OH); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking an Operations Director to lead the efficient operations of a vibrant outlet center. This role requires a proactive leader who excels in critical thinking and customer service, ensuring a best-in-class shopping experience. You'll manage vendor relations, oversee budgets, and promote safety while fostering community engagement. Join a dynamic team that values innovation and offers opportunities for growth and leadership development in a challenging, fast-paced environment. If you're ready to make an impact, this is the perfect opportunity for you.

Benefits

Generous Medical, Dental, and Vision Benefits

401(k) match

Paid PTO and Holidays

Team Member Paid Leave Programs

Tuition Reimbursement

Wellness Incentives

Group Life and Disability Insurance

Voluntary Benefits

Team Member Discounts

Qualifications

• 5-7 years in operations management, retail or real estate preferred.
• Strong organizational and time management skills.

Responsibilities

• Oversee shopping center operations and maintain vendor relationships.
• Manage budgets, forecasts, and operational reports.
• Promote safety and security within the outlet center.

Skills

Operations Management

Critical Thinking

Customer Service

Budget Management

Communication Skills

Negotiation

Project Management

Leadership

Education

Bachelor's Degree in Business

Tools

Microsoft Office

Job description

Columbus OH
400 South Wilson Road
Sunbury, OH 43074, USA

We consider People first and believe true success can only be achieved when it is experienced by our shoppers, retailers, and team members alike. That’s not a tagline, those are our Core Company Values, written by our People, for our People.

With sites across North America, our diverse internal and external communities, stakeholders, and partners choose Tanger for the best value, experience, and opportunities. We care about delivering on the Tanger Difference of working at Tanger.

In our continued transformation from a real estate company to a customer experience company, we are seeking an Operations Director. This position will report directly to the General Manager at our Columbus, OH location and involves working with the management team, customer service representatives, vendors, tenants, and shoppers.

About the Role:

As the Operations Director, working under the direction of the General Manager, you will ensure efficient and effective operations of the center while maintaining positive relationships with vendors, tenants, shoppers, and the local community. You will focus on operational methods and increasing profitability, keeping common area costs under control to help make Tanger a First Choice destination and provide a best-in-class shopping experience.

You will be a team leader, role model, and overall business manager. Critical thinking, customer-centric mindset, and operational excellence are key. You will operate a clean, well-maintained, attractive, well-lit, and safe outlet center.

We seek someone enthusiastic, proactive, and capable of thriving in a challenging, fast-paced environment. Tanger offers a dynamic learning environment with opportunities for advancement and leadership development.

About the Tanger Perks:

• Generous Medical, Dental, and Vision Benefits
• 401(k) match
• Paid PTO and Holidays
• Team Member Paid Leave Programs
• Tuition Reimbursement
• Wellness Incentives
• Group Life and Disability Insurance
• Voluntary Benefits
• Team Member Discounts

How can you contribute?

• Overall accountability for shopping center operations, including mechanical systems, construction, preventative maintenance, and compliance with regulations.
• Manage physical operations, maintenance, construction, safety, housekeeping, and contracted services.
• Assist in developing strategic plans, budgets, and capital plans to maximize NOI and enhance property value, with regular updates and financial forecasting.
• Forecast expenses, manage capital projects, prepare operational reports, support marketing and leasing programs, and address HR issues.
• Maximize profit centers like short-term leasing, CAM, utilities, waste handling, and parking.
• Understand and train on system operations (lighting, electrical, irrigation, alarms, solar, etc.).
• Maintain cleanliness and standards for restrooms, grounds, and common areas.
• Lead procurement, review invoices, and support sustainability initiatives to reduce energy use and maximize rebates.
• Oversee construction projects, warranty issues, and tenant improvements in collaboration with design and construction teams.
• Support other centers with capital projects, service agreements, and best practices, including scope reviews and project tracking.
• Monitor vendor performance and ensure quality within budget.
• Develop maintenance programs for structural repairs and landscaping, ensuring tenant adherence to policies.
• Respond to operational emergencies, monitor safety, and ensure compliance with safety policies and systems.
• Promote safety and security, including fire systems, alarms, and law enforcement collaboration.
• Engage with the community, represent Tanger at events, and support holiday and promotional activities.
• Assist with facility-related issues for tenants and participate in staff meetings and employee training programs.

About You:

• Use independent judgment, critical thinking, and prioritize effectively.
• Identify ambiguity, think strategically, and make decisions within policies.
• Possess management and leadership experience, with the ability to mentor and motivate.
• Excellent communicator, interpersonal skills, team-oriented, with a focus on building relationships.
• Identify underperformance and develop strategies for improvement, leveraging company tools.
• Support tenant relations, market analysis, and project prioritization.
• Negotiate contracts, oversee vendors, and manage budgets effectively.
• Build strong relationships with tenants, ensuring lease compliance.
• Strong organizational and time management skills, capable of managing multiple projects.
• Proficient in Microsoft Office and quick to learn Tanger systems.
• Flexible schedule, including holidays, with up to 15% travel.
• Education and experience: Bachelor’s degree in business or related field, 5-7 years in operations management; retail or real estate experience preferred.
• Valid driver’s license and ability to travel as needed.

Experience the difference and be part of our team!

Tanger Inc. (NYSE: SKT) is a leading owner and operator of retail outlets, with over 44 years of experience. Our portfolio includes 37 outlet centers across the US and Canada, with over 16 million sq ft and more than 3,000 stores. We are committed to innovation, community, and diversity, and are an Equal Opportunity Employer. For accommodations, contact [e-mail].