Regional Director of Operations - OH Region

Davita Inc.; Columbus (OH); On-site; USD 78,000 - 155,000; Full time

Job summary

A leading healthcare company seeks a Director of Operations for its clinics in the Columbus area. The role involves managing clinic operations, ensuring compliance, and maintaining relationships with physicians and team members. Candidates should possess a Bachelor's degree, management experience in a healthcare setting, and strong leadership capabilities.

Qualifications

• 5 years management experience in multi-site healthcare settings.
• Experience in oncology, startup and merger & acquisition preferred.
• Valid driver's license and EMR experience preferred.

Responsibilities

• Oversee daily operations of clinics in assigned region.
• Manage physician relations, patient experience, and team engagement.
• Support financial goals through effective resource management.

Skills

Critical thinking

Interpersonal skills

Communication skills

Customer service

Self-management

Leadership

Education

Bachelor's Degree in related field

Master's degree preferred

Tools

MS Office (Word, Excel, PowerPoint, Outlook)

Job description

Location:

Zangmeister Cancer Center

Pay Range:

$78,748.80 - $154,627.20Responsibilities: Responsible for the daily oversight and operations of Company clinics in assigned division/region. Is the liaison between administrative/support services and assigned clinics and physicians. Implements initiatives and programs to ensures compliance with federal and state regulatory compliance programs and company policies. Responsible for working with physicians and local leadership to ensure effective and positive physician relations, patient experience, and team member engagement. Manages physician concerns, patient complaints, and employee relations, escalating as required to administrative and support functions for assistance and effective resolution. Through local initiatives supports the financial goals of the company by being fiscally responsible in all areas, including staffing and purchasing. Works in collaboration with Sr. Regional Vice President on business development initiatives strategies including prospecting, physician recruitment and physician relations development.Implements initiatives that effectively and efficiently support and meet clinic, division/regional, organizational, and regulatory goals and objectives through strong analytical capabilities, process improvement identification and implementation, and technology enhancements. Maintains strong understanding of operational metrics, mentors and leads team in implementing plans to support clinics in achieving best practice performance for quality patient care, as well as physician and employee engagement. Demonstrates working knowledge of all facets of role, relevant regulations, and organizational and departmental policies and procedures. Performs other duties and projects as assigned. Performs all duties in accordance with regulatory requirements and organizational policies and proceduresQualifications:

Education:

• Bachelor's Degree is related field required. Master's degree preferred.

Certifications/Licenses:

• Valid state Driver's License for travel to satellite offices and offsite meetings. Compliance with the company Driver Safety Operations and Motor Vehicle Records Check Policy is required.

Previous Experience:

• 5 years management experience in a multi-site healthcare setting managing practice/clinic operations. Oncology, start up and merger and acquisition experience preferred.
• 5 years physician relations experience including business development, prospecting and recruitment.
• Demonstrated understanding and working knowledge of physician contracts and applicable regulatory requirements at a local, state, and federal level related to practice management required.
• Experience using EMR preferred.

Core Capabilities:

• Analysis & Critical Thinking: Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills. Must be detailed oriented with the ability to exercise independent judgment.
• Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters.
• Communication Skills: Good command of the English language. Second language is an asset but not required. Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback.
• Customer Service & Organizational Awareness: Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as a positive employee, physician and community relations.
• Self-Management: Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and self-starter with ability work independently with limited supervision. Ability to work remotely effectively as required.
• Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites.
• Leadership and Mentoring: Effectively lead and facilitate group discussions, coach, mentor, motivate, and engage others to align to a common goal. Ability to effectively lead projects from inception through implementation and assessment.
• Human Resources Management: Effectively hire, coach and support staff develop, as applicable, as well as manage resources, performance and employee relations, and supervise within established policies, procedures and legislation.
• Computer Skills:
  • Proficiency in MS Office Word, Excel, Power Point, and Outlook required. Advance Excel skills required.

Travel: 26-50%.

Candidates MUST live in Ohio, preference given to candidates in the Columbus area.

Standard Core Workdays/Hours Monday to Friday 8:00 AM - 5:00 PM. Some evenings, weekends and call required.