Operations Director

Jobgether; United States; Remote; USD 130,000 - 250,000; Full time

Benefits offered by this job

Remote work in US/Canada

Equity ownership

High-growth environment

Direct leadership collaboration

Job summary

Jobgether is seeking an Operations Director based in the United States to lead and scale a high-performing inside sales and appointment-setting team for a fast-growing AI-driven tech business in the home services space. You will own daily operations, staffing, onboarding, coaching, and performance management to drive revenue and efficiency.

You will shape processes, establish team standards, and partner with senior leaders to improve coverage, conversion, and operational playbooks in a rapidly

Qualifications

• Proven experience leading an inside sales/appointment-setting team.
• Experience hiring, onboarding, coaching, and managing sales reps in a fast-paced, target-driven environment.
• Strong understanding of phone-based sales and lead conversion and call evaluation.

Responsibilities

• Lead day-to-day operations of inside sales and appointment-setting team.
• Manage staffing, schedules, attendance, and weekend rotations to match lead volumes.
• Recruit, onboard, train, and develop new sales reps quickly.
• Monitor call quality and provide actionable coaching to improve performance.
• Track KPIs: speed to lead, contact rate, booking rate, show rate.
• Identify performance gaps and implement corrective actions to maintain results.
• Document workflows and operating procedures for consistency and scalability.
• Collaborate with senior leaders to align team performance with business objectives.

Skills

Inside sales leadership

Hiring onboarding

Coaching performance

Lead qualification

KPIs tracking

Workforce planning

Job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for an Operations Director based in United States.

We are seeking a hands-on Operations Director to lead and scale a high-performing inside sales and appointment-setting team within a fast-growing, AI-driven technology business serving the home services industry. In this role, you will oversee the team responsible for responding to leads, qualifying prospects, and booking onsite appointments that directly impact customer revenue. You will own daily operations, workforce planning, hiring, onboarding, coaching, and performance management while ensuring consistent execution and measurable results. Working closely with senior operations and sales leadership, you will help shape processes, establish team standards, and identify opportunities to improve efficiency and conversion rates. This is a high-ownership position in a rapidly evolving environment where decisions are implemented quickly and operational improvements have a direct commercial impact. The ideal candidate is decisive, organized, comfortable with ambiguity, and motivated by building teams and systems that deliver results.

Accountabilities

• Lead the day-to-day operations of the inside sales and appointment-setting team, ensuring effective lead handling, prospect qualification, and onsite appointment booking.
• Manage staffing, schedules, attendance, shift coverage, and weekend rotations to align team capacity with incoming lead volumes.
• Recruit, onboard, train, and develop new sales representatives, helping them become productive as quickly as possible.
• Monitor call quality, listen to recorded conversations, and provide practical, actionable coaching to improve representative performance.
• Track and manage key operational metrics, including speed to lead, contact rate, booking rate, and appointment show rate.
• Identify performance gaps, investigate underlying causes, and implement corrective actions to maintain consistent results.
• Address performance concerns directly, conduct difficult conversations when necessary, and establish clear expectations and accountability.
• Document workflows, operating procedures, and team processes to support consistency, scalability, and reduced dependence on individual team members.
• Identify operational bottlenecks and recommend improvements to coverage, coaching, onboarding, and lead-management processes.
• Collaborate closely with senior operations and sales operations leaders to align team performance with business objectives and customer revenue outcomes.
• Take ownership of team performance metrics from the early stages of employment, reviewing results regularly with leadership and adjusting execution as needed.
• Adapt operating models and responsibilities as the team expands, helping build the processes and management structure needed for continued growth.

Requirements

• Proven experience managing an inside sales, appointment-setting, telemarketing, or sales floor team, with direct responsibility for people and performance outcomes.
• Experience hiring, onboarding, coaching, and managing sales representatives in a fast-paced, target-driven environment.
• A strong understanding of phone-based sales and lead conversion, including the ability to evaluate sales calls and identify specific improvements in representative behavior.
• Demonstrated ability to manage performance against measurable KPIs, such as response times, contact rates, booking rates, and appointment attendance.
• Strong workforce management and organizational skills, including scheduling, staffing coverage, attendance management, and workload planning.
• Confidence addressing performance issues, delivering direct feedback, and holding team members accountable while maintaining a productive working environment.
• Experience developing and documenting repeatable operating procedures that improve consistency and support team growth.
• Strong analytical and problem-solving abilities, with the capacity to recognize emerging issues before they significantly affect performance.
• A proactive, high-ownership mindset and the ability to make decisions, take initiative, and implement improvements without relying on a fully established playbook.
• Comfort working in a rapidly changing environment where priorities, processes, and responsibilities evolve as the business grows.
• Clear communication skills and the ability to work closely with senior leadership on operational performance and continuous improvement.
• Experience in home services, remodeling, or other businesses involving in-home appointment booking is advantageous.
• Previous experience in a startup or high-growth company is beneficial, particularly where operational processes needed to be built and refined.
• Availability and workload: Willingness to work approximately 60-70 hours per week, including some weekends, with coverage aligned to customer lead volumes and business needs.

Benefits

• Total compensation: $130,000–$250,000, comprising base compensation and equity.
• Remote work: Fully remote opportunity for candidates based in Canada or the United States.
• Significant ownership: Direct responsibility for team performance and operational outcomes, with substantial ownership expected within the first two weeks.
• Direct leadership collaboration: Work closely with senior operations and sales operations leaders, with regular reviews of performance and business results.
• Opportunity to build: Shape team processes, management practices, onboarding systems, and operational playbooks as the business scales.
• Visible business impact: See how operational decisions affect appointment conversion, customer experience, and revenue.
• Fast implementation: Opportunity to test and implement process improvements quickly in a dynamic, execution-focused environment.
• Career growth: An evolving role with expanding responsibilities as the team and business grow.
• Healthcare coverage, paid leave, retirement benefits, and other specific employment perks were not disclosed in the provided job description.z

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.