Operations Development Manager

Westport Properties Inc.; United States; Remote; USD 65,000 - 75,000; Full time

Job summary

Westport Properties Inc. is seeking an Operations Development Manager to oversee project management and team development at their operations department. This role requires strong leadership and analytical skills, including proficiency in Microsoft Excel, as the successful candidate will manage system transitions and performance reporting.

Benefits

Paid Time Off

Paid Holidays

Life Insurance Benefits

Recognition of Hard Work

Clean, Air Conditioned Working Environment

Discretionary Bonus

Qualifications

• 1+ years experience in a property management role required.
• 1+ years’ experience in a sales or marketing role highly preferred.
• Valid driver’s license and reliable transportation required.

Responsibilities

• Oversight of project management and team coaching.
• Creating and analyzing reports on property performance.
• Working closely with senior management for strategic decisions.

Skills

Project management

Data analysis

Coaching

Communication

Education

Undergraduate degree in Education or a similar field

High-school diploma or GED

Tools

Microsoft Excel

Microsoft Office Suite

SQL Server

Sitelink

CallPotential

Job description

Career Opportunities with Westport Properties, Inc.

Current job opportunities are posted here as they become available.

Job Title: Operations Development Manager

Reports To: Budgeting and Operations Development Manager

Direct Reports: Yes

Department: Operations

Location: WPI Home Office – Remote

FLSA Status: Exempt/Salary

Position Status: Regular, Full-Time

Work Schedule: Monday-Friday with occasional overtime and/or weekends

Base Salary Range: Annual $65,000 - $75,000

Travel: 25-50%

Job Summary

The Operations Development Manager role requires a substantial project and people management background, including coaching, development, and property management. Including overseeing the platform systems. This position will involve working with the team, honing their skills, and leading projects. This individual has a broad range of computer proficiencies and is comfortable coaching, analyzing data, developing reporting in Microsoft Excel, and troubleshooting. High proficiency in Microsoft Excel is required. The candidate must be able to travel for various reasons, including leading new property transitions, training, and developing new and current team members and maintaining good communication and relationships with all levels of the organization.

• Regular attendance following the Company’s Attendance Policy is required for this position
• Work with ODS team to generate reports, maintain the platform and its systems, facilitate property transitions, and complete ad-hoc projects.
• Interpret, analyze, and produce various internal reports.
• Independently identify and communicate insights and action points to internal stakeholders
• Verify the accuracy of Due Diligence documents and reports before distributing to internal stakeholders
• Collaborate with other departments as needed
• Work closely with Senior Director of Operations to strategize and gain approval for new processes
• Other duties as assigned

Education/Experience

• Undergraduate degree in Education or a similar field preferred
• High-school diploma or GED required
• Minimum 1 year experience in a property management role
• 1+ years’ experience in a sales or marketing role highly preferred

Qualifications

• Valid driver’s license and reliable transportation required
• Proficient in Microsoft Office Suite - Word, Excel, and Outlook with advanced skills in Excel highly preferred
• SQL Server experience preferred
• Proficient knowledge of Sitelink and/or CallPotential is highly preferred
• Relevant experience in matters related to sales, customer service, marketing, training and operations development
• Ability to pay close attention to detail and good organizational skills
• Ability to understand and convey Company Policies and relevant industry standards
• Ability to handle all field staff performance improvement matters with confidentiality and timeliness
• Ability to analyze and configure data for reporting purposes
• Ability to effectively communicate with team members and customers while exercising diplomacy, sound judgment and tact
• Ability to deal effectively with co-workers, department supervisors and managers, insurance brokers, insurance company representatives, attorneys, and other consultants and/or vendors
• Ability to work flexible hours depending on various departmental project deadlines and/or Company events and sponsored programs (including a few late evenings and weekend events per year)

Benefits for Full-Time Employees

• Paid Time Off
• Paid Holidays
• Life Insurance Benefits
• Recognition of Hard Work and Exemplary Performance
• Clean, Air Conditioned, Friendly Working Environment
• Discretionary Bonus Based on Several Factors

About Westport Properties

Founded in 1985, Westport Properties (“WPI”) is an owner-operator of self storage, multifamily and industrial properties across the United States. The Company is a fully integrated operator that develops, acquires and manages its portfolio as well as providing third-party management services. As of March 2024, WPI has approximately 15.2 million square feet of self storage space under management and its total assets under management is approaching $3.2 billion with its US Storage Centers brand as well as over 650 multifamily units while employing over 600 people nationwide. WPI is a founding partner of the 501(c)3 Kure-It, a non-profit organization that raises money for underfunded cancer research, and Charity Storage, a 501(c)3 that uses vacant storage units to raise money for local charities. To date, Kure-It has raised over $15M and Charity Storage has raised over $1.2M.

At-Will Employment & Equal Opportunity Employer

Westport Properties, Inc. is a parent company of US Storage Centers (USSC) which provides at-will, equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, marital status, disability or genetics. Furthermore, Westport Properties, Inc. expressly prohibits any form of workplace harassment and discrimination based on age, disability, color, genetics, marital status, national origin, race, religion, sex, sexual orientation, or veteran status in compliance with federal, state and applicable local laws governing employment and labor law in every location in which the company conducts business. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Disclaimer

All Employees must pass a post-offer, pre-hire background screening which includes a multi-state criminal check and DMV Records in accordance with federal protected FCRA/FACTA Requirements for Investigative Consumer Reports, CA ICRA and other state mandated requirements for employment purposes. Furthermore, t his job description is subject to change at any time. Nothing in this job description is meant to guarantee employment status and/or position. This job description neither restricts nor prevents management’s right to assign and/or reassign duties and responsibilities to this job at any time of the essential functions. It does not proscribe or restrict the tasks that may be subsequently assigned.

Essential Job Function for Reasonable Work Accommodation

According to the American’s with Disabilities Act (ADA), Equal Employment Opportunity Commission (EEOC) and the California Fair Employment and Housing Act (FEHA), employees must be able to perform the essential job functions with or without a reasonable accommodation. The Company will provide reasonable work accommodations to allow the employee to perform their essential job functions and duties as detailed above. If you feel you need reasonable work accommodations, please contact the Human Resources department at [phone].