Operations & Data Support Specialist

JD.COM; Houston (TX); On-site; USD 57,859,200 - 74,390,400; Full time

Job summary

JD.COM in Houston, TX is seeking an Operations Business Support Specialist to assist warehouse operations and ensure efficient day-to-day processes that deliver an excellent customer experience.

You will perform data entry, verify information, manage documents, and coordinate with third-party resources while analyzing data to support business decisions. The role requires at least an associate degree and strong Excel/PowerPoint skills, with the ability to multitask in a fast-paced environment.

Qualifications

• Associate's degree or above; related fields preferred.
• At least one year of experience in operations support or related role.
• Proficient in Microsoft Office, especially Excel and PowerPoint, with strong data analysis skills.
• Strong communication, coordination, problem-solving, and learning abilities.
• Detail-oriented and able to work effectively in a team.
• Thrives in a fast-paced environment with multiple priorities.

Responsibilities

• Support daily operational activities, including data entry, information verification, and document management.
• Assist with coordination and management of third-party workforce resources.
• Collect, organize, and analyze operational data, and prepare reports to support business decisions.
• Coordinate cross-functional communication and collaboration to resolve operational issues and ensure projects are completed on schedule.
• Participate in process improvement initiatives and recommend solutions to enhance operational efficiency.
• Collect and respond to customer feedback, resolve issues promptly, and help improve customer satisfaction.
• Complete additional tasks and projects assigned by management.

Skills

Data entry

Data analysis

Communication

Problem solving

Teamwork

Attention to detail

Learning agility

Education

Associate's degree or higher

Business Administration

Operations Management

Computer Science

Tools

Excel

PowerPoint

Job description

JD.COM in Houston, TX is seeking an Operations Business Support Specialist to assist warehouse operations and ensure efficient day-to-day processes that deliver an excellent customer experience.

You will perform data entry, verify information, manage documents, and coordinate with third-party resources while analyzing data to support business decisions. The role requires at least an associate degree and strong Excel/PowerPoint skills, with the ability to multitask in a fast-paced environment.