Operations & Data Quality Specialist

CUSB BANK; Cresco (IA); On-site; USD 32,000 - 45,000; Full time

Job summary

CUSB Bank in Cresco, IA seeks an Operational Specialist to handle daily data and item processing, balance transactions, power encoding, and day-end/year-end activities. This role requires problem solving and process improvement abilities to support the bank’s objectives.

You will maintain confidentiality, assist with electronic file transfers, and help resolve processing errors while collaborating with staff and other banks. Strong communication and math skills are essential.

Qualifications

• High school diploma or GED or equivalent combination of education and experience.
• Ability to operate PC, printer, telephone, calculator, copy and fax machines.
• Working knowledge of Microsoft Office (Word, Excel, Outlook).
• Develop math skills as required (adding, subtracting, multiplying, dividing).
• Oral and written communication skills appropriate to the position.
• Ability to read, write and speak English.
• Ability to write reports, business correspondence, and procedure manuals.
• Reasonably regular and predictable attendance.

Responsibilities

• Develop knowledge of bank customer service procedures and handle telephone inquiries and processing questions with confidentiality.
• Perform daily balancing and reconciliations and address issues with daily transaction items.
• Create statement files and organize daily bulk filing of checks for retrieval.
• Assist personnel, customers and other banks to resolve errors.
• Prepare mail notices and correspondence related to customer accounts maintenance.
• Initiate and receive electronic files (wires, memo posting, cash management, accounts payable, ATM duties).
• Assist with troubleshooting software/hardware issues.

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

CUSB Bank in Cresco, IA seeks an Operational Specialist to handle daily data and item processing, balance transactions, power encoding, and day-end/year-end activities. This role requires problem solving and process improvement abilities to support the bank’s objectives.

You will maintain confidentiality, assist with electronic file transfers, and help resolve processing errors while collaborating with staff and other banks. Strong communication and math skills are essential.