Operations – Customer Service Representative

Sunvair Aerospace Group; Owasso (OK); On-site; USD 42,000 - 64,000; Full time

Job summary

Mingo Aerospace LLC is seeking a motivated Customer Service Representative in Owasso, OK. You will act as a liaison between customers and internal teams, manage quotes, and track turnaround times to ensure timely repairs and deliveries.

The role requires strong Excel/Word skills, experience with database reporting, and aerospace knowledge. This is a full-time on-site position with growth opportunities.

Qualifications

• Bachelor’s degree or equivalent in customer service work experience.
• Aerospace industry experience preferred.
• Proficient in Excel and Word; able to use database software.

Responsibilities

• Act as a liaison between the customer and internal departments (production, shipping, purchasing, accounting, engineering).
• Provide accurate turnaround time (TAT) estimates and monitor delays; track on-time delivery.

Skills

Excel

Word

Database software

Quantum experience

Communication skills

Multitasking

Team player

Problem solving

Aerospace experience

Education

Bachelor’s degree or equivalent in customer service

Tools

Microsoft Office

Job description

Operations - Customer Service Representative

Location:Owasso, OK

Mingo Aerospace LLC
Owasso, OK 74055

Mingo Aerospace is a growing organization specializing in aviation component repairs. We are searching for a motivated individual to serve in the role of account manager.

Job Accountabilities:

• Act as a liaison between the customer and various departments within the company, including production, shipping, purchasing, accounting, and engineering.
• Provide the customer with accurate turnaround time estimates (TAT) and follow through with any delays. Monitor on time delivery.
• Manage all aspects of part repairs from receiving discrepancies, quoting, processing approvals, closing out repairs, and invoicing.
• Prepare quotes with price and lead time and provide them to the customer in a timely manner. Follow up and process approvals.
• Maintain an open dialog to set customer expectations and stay in tune with the customers’ future needs. Send weekly status reports.
• Must be proficient in Microsoft Excel and Word. Use database software to prepare reports and other documents. Quantum experience a plus.
• Flexibility
• Ability to multitask
• Communication proficiency, both oral and written
• Team player who actively participates and contributes to accomplish goals and objectives.
• Problem solving
• Aerospace experience preferred.

Work Environment:
This job operates in an office environment and will routinely use standard office equipment such as computers, phones, copiers and filing cabinets.

Job Type: Full-time

Qualifications:
Bachelor’s degree or equivalent in customer service work experience, preferably in the Aerospace industry.