Operations Customer Service Rep

cretecarriercorp; Lincoln (NE); On-site; USD 52,000 - 65,000; Full time

Job summary

cretecarriercorp in Lincoln, Nebraska seeks a Customer Service/Dispatcher to ensure accurate order processing, timely customer communication, and coordination of dispatch operations. The role involves soliciting freight, addressing inquiries, and maintaining strong customer relationships.

The ideal candidate will have a bachelor’s degree or several years of related experience, strong MS Office skills, and the ability to solve problems independently.

Qualifications

• Bachelor's degree; or three to four years of related experience and/or training; or equivalent combination of education and experience.
• Proficient with Microsoft Office Suite or related software. or equivalent experience.

Responsibilities

• Solicits outbound freight to manage network balance while maintaining service quality.
• Interacts with customers and addresses concerns or issues.
• Forecasts potential customer needs and proactively addresses them.
• Responds promptly to customer inquiries and requests.
• Processes customer orders with required information to properly pick up and deliver goods.
• Schedules all loading and unloading appointments.
• Tracks all shipments from pick up to delivery.
• Travels as needed.
• Establishes and maintains positive relationships to meet customer expectations.
• Receives and carries out instructions.
• Maintains regular attendance.
• Performs other duties as assigned.

Skills

Excellent communication

Discretion and judgment

Problem solving

MS Office proficiency

Education

Bachelor's degree or equivalent experience

Job description

POSITION SUMMARY

Ensures excellent customer service through timely and accurate processing of orders, communication with customers, and coordination of operational duties.

ROLE AND RESPONSIBILITIES

• Solicits outbound freight in order to manage network balance while maintaining a high level of service.
• Interacts with customers and addresses any concerns or issues.
• Forecasts potential customer needs and proactively works to address those needs.
• Responds promptly to customer inquiries and request.
• Processes customer orders with required information to properly pick up and deliver goods.
• Schedules all loading and unloading appointments.
• Tracks all shipments while under dispatch from pick up to deliver.
• Travels as needed.
• Establishes and maintains positive working relationships to meet or exceed customer expectations.
• Receives and carries out instructions.
• Manages regular and predictable attendance.
• Performs other duties as assigned

REQUIRED SKILLS/ABILITIES

• Excellent verbal and written communication skills.
• Performs work requiring advanced knowledge while consistently exercising discretion and judgment.
• Solves problems and makes decisions independently.
• Proficient with Microsoft Office Suite or related software.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

Bachelor's degree; or three to four years of related experience and/or training; or equivalent combination of education and experience

PHYSICAL REQUIREMENTS

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 10 pounds at times.
• Ability to travel.

CERTIFICATES, LICENSES AND REGISTRATIONS

Valid driver's license