Customer Service Rep - Non Exempt

ADP, Inc.; Town of Texas (WI); On-site; USD 33,000 - 36,000; Full time

Job summary

ADP, Inc. is seeking a Customer Service Representative for the DFW Airport area. You will collaborate with Operations and Branch Manager to grow customers, handle cargo-related inquiries, and maintain competitive service rates.

Duties include processing shipments, handling inquiries, and updating customer files. The role requires a High School diploma or GED, prior customer service experience, and proficiency with Word/Excel/PowerPoint.

Qualifications

• High School diploma or GED required.
• Prior customer service experience preferred.
• Thorough knowledge of freight forwarding industry for both International and Domestic.
• Basic knowledge of sales.
• Knowledge of inventory control.
• Proficient in PC skills (Word, Excel, PowerPoint, etc.)

Responsibilities

• Perform customer service duties with correspondence to customers and overseas partners, e-mails fax, etc.
• Provide customers with shipping information, inbound/outbound transaction and inventory status information.
• Conduct telephone sales to prospective customers.
• Set up and maintain customer files and profiles.
• Update inventory data, rate files, and create reports.
• Update statement data and issue Invoices for customers in a timely manner.
• Contact customers following sales and activities to ensure ongoing customer satisfaction and resolve any complaints.

Skills

Communication skills

Multitasking

Education

High School diploma or GED

Tools

Word

Excel

PowerPoint

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Rep - Non Exempt

Full Time Full Time DFW Airport, TX, US

Salary Range: $24.00 To $26.00 Hourly

JOB SUMMARY

Responsible for working both cooperatively with the Operations staff and the Branch Manager to grow existing customers, create new customers and exceed to maintain competitive service rates and increase NNR’s market share while increasing customer service. Handle and coordinate customers demand between sales and operation staff, take care of cargo claims and close files.

Duties & Functions

• Perform customer service duties with correspondence to customers and overseas partners, e-mails fax, etc
• Provide customers with shipping information, inbound/outbound transaction and inventory status information.
• Conduct telephone sales to prospective customers.
• Set up and maintain customer files and profiles.
• Update inventory data, rate files, and create reports.
• Update statement data and issue Invoices for customers in a timely manner.
• Contact customers following sales and activities to ensure ongoing customer satisfaction and resolve any complaints.
• Contact customers who have not shipped regularly to determine shipping status.
• Assist operation staff with correspondence e-mails, faxes, etc.
• Perform other duties as requested

QUALIFICATION STANDARDS

Education & Experience:

• High School diploma or GED.
• Prior Customer Service experience preferred.
• Thorough knowledge of the freight forwarding industry for both International and Domestic.
• Basic knowledge of sales.
• Knowledge of inventory control.
• Proficient in PC skills (Word, Excel, PowerPoint, etc.)
• Ability to use basic math skills to calculate freight, storage, duty and other charges.

Physical requirements:

• Flexible and long hours sometimes required.
• Light/Medium work - Exerting up to 25 pounds of force occasionally, frequently and/or constantly to lift, carry, push, pull, or otherwise move objects.