Operations & Customer Experience Specialist

Titan Executive Search; Salt Lake City (UT); On-site; USD 52,000 - 62,000; Full time

Benefits offered by this job

Comprehensive Benefits

Job summary

Titan Executive Search seeks a Customer Service / Executive Operations Assistant to support the Operations of our Salt Lake City facility. This on-site role involves assisting commercial customers, supporting the outside sales team, processing orders, and ensuring the right products for customers.

As you grow, you will learn purchasing, vendor coordination, inventory support, research projects, reporting, and additional operational responsibilities. This is a long-term growth-focused opportunity.

Qualifications

• Experience in customer service in a B2B or distribution environment.
• Intermediate Microsoft Excel experience.
• Experience working with an ERP system preferred.
• Purchasing or vendor coordination experience is a plus.
• Inventory or warehouse coordination experience is a plus.
• Order entry experience preferred.

Responsibilities

• Assist commercial customers at the branch showroom and service counter.
• Recommend products and solutions based on customer needs.
• Process customer orders accurately.
• Answer incoming customer calls and emails.
• Support the outside sales team with customer requests.
• Coordinate customer equipment rentals and service scheduling.
• Assist with warranty and preventative maintenance coordination.
• Learn purchasing responsibilities and vendor communications.
• Research products, pricing, and operational needs.
• Maintain accurate spreadsheets and reports using Microsoft Excel.
• Support inventory and branch operations.
• Perform additional operational projects as assigned.

Job description

Titan Executive Search seeks a Customer Service / Executive Operations Assistant to support the Operations of our Salt Lake City facility. This on-site role involves assisting commercial customers, supporting the outside sales team, processing orders, and ensuring the right products for customers.

As you grow, you will learn purchasing, vendor coordination, inventory support, research projects, reporting, and additional operational responsibilities. This is a long-term growth-focused opportunity.