Operations Coordinator - Waterworks

Ferguson Enterprises, Inc.; Chantilly (VA); On-site; USD 59,972,438 - 83,871,043; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Life insurance

Job summary

Ferguson Enterprises, LLC seeks an Operations professional to lead branch operations, inventory control and coordination with vendors. The role emphasizes accuracy, process discipline and customer service in a fast-paced environment.

You will work Monday–Friday 7:00 AM to 4:00 PM with some overtime, manage cycle counts, support pricing and billing accuracy, and help drive safety and operational efficiency across the location.

Qualifications

• 1–3 years Ferguson experience preferred.
• 1–3 years sales experience preferred.
• Strong attention to detail and accuracy.
• Self-motivated/goal oriented.
• Ability to effectively multi-task.
• Organization and time management skills.
• Excellent decision making and communication skills.
• Knowledge of Trilogie and Microsoft Excel a plus.
• Knowledge of WMS/HighJump preferred but not required.
• Ability to handle stress.
• Team player with good attitude.
• Understands importance of customer service.

Responsibilities

• Act within the scope of established objectives and policies to accomplish assigned goals
• Under the direction of the manager, maintain inventories, conduct physical inventories, maintain location appearance, and complete day-to-day paperwork
• Work with vendors and Ferguson shared services division to clear vendor pricing discrepancies
• Facilitate customer credit memos with accuracy based on company guidelines
• Work WMS Variance and Cycle Count Reconciliation
• Develop or implement quality control programs
• Implements operational efficiency improvements which may include, but are not limited to, standardization of systems, quality control, safety, and customer satisfaction
• Review customer invoices for pricing and costing accuracy as well as freight billing and costing
• Oversee the facilities of the operation to provide a safe and well-maintained work environment
• Performs all work in accordance with established safety standards and adheres to all safety policies, rules, regulations and procedures
• Participates in associate meetings and communicates any concerns to management

Skills

Attention to detail

Multi-tasking

Communication skills

Time management

Team player

Customer service

Stress management

Problem solving

Organizational skills

Tools

Trilogie

Microsoft Excel

WMS/HighJump

Job description

Job Posting: Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Job Function and Responsibilities

The Operations job family leads all the business operations within a branch location or multiple branch locations within a defined geography and/or product group. General areas of responsibility include providing leadership for the organization's customer-facing associates and branch functions. Positions in operations leadership are responsible for the day-to-day operations of the organization's branches, areas, and other geographic units and KOB groups. Areas of Impact: Delivers job responsibilities following a defined standard output or set of procedures. Work consists of tasks that are very routine, or well defined, with specific instructions to achieve standardized solutions. Problem solving: Problems and issues faced are routine and solutions are clear. Follows a well-established and familiar set of job activities and/or job process to solve a problem. Schedule: Monday through Friday, 7:00 AM to 4:00 PM and some overtime as needed.

Job Duties

• Act within the scope of established objectives and policies to accomplish assigned goals
• Under the direction of the manager, maintain inventories, conduct physical inventories, maintain location appearance, and complete day-to-day paperwork
• Work with vendors and Ferguson shared services division to clear vendor pricing discrepancies
• Facilitate customer credit memos with accuracy based on company guidelines
• Work WMS Variance and Cycle Count Reconciliation
• Develop or implement quality control programs
• Implements operational efficiency improvements which may include, but are not limited to, standardization of systems, quality control, safety, and customer satisfaction
• Review customer invoices for pricing and costing accuracy as well as freight billing and costing
• Oversee the facilities of the operation to provide a safe and well-maintained work environment
• Performs all work in accordance with established safety standards and adheres to all safety policies, rules, regulations and procedures
• Participates in associate meetings and communicates any concerns to management

Qualifications and Requirements

• 1 - 3 years Ferguson experience is preferred
• 1 - 3 years sales experience is preferred
• Strong attention to detail and accuracy
• Self-motivated/goal oriented
• Ability to effectively multi-task
• Organization and time management skills
• Excellent decision making and communication skills
• Knowledge of Trilogie and Microsoft Excel a plus
• Knowledge of WMS/HighJump prefered but not required
• Ability to handle stress
• Team player with good attitude
• Understands importance of customer service
• Willingness to help in other areas, besides operations, when needed

Benefits

• health, dental, vision, paid time off, life insurance and a 401(k) with a company match, mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

Pay Range and Compensation

- Pay Range:

$20.93 - $29.27

- This role is Bonus or Incentive Plan eligible.

- Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

Equal Employment Opportunity

The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Ferguson is a project success company providing expertise, solutions and products from infrastructure, plumbing and appliances to HVAC, fire, fabrication and more. As a leading value-added distributor of residential and commercial plumbing supplies and pipe, valves and fittings in the U.S., we exist to make our customers’ complex projects simple, successful and sustainable. The professionals we serve help transform the world we live in, and we are their trusted partners with the scale to provide peace of mind. Founded in 1953, Ferguson is part of Ferguson plc, which is listed on the New York Stock Exchange (NYSE: FERG) and London Stock Exchange (LSE: FERG). With approximately 36,000 associates across 1,700 locations, Ferguson plc serves customers in all 50 states, Canada, Puerto Rico, Mexico and the Caribbean.