Operations Coordinator V

Russell Tobin; Cupertino (CA); Remote; USD 76,000 - 108,000; Full time

Job summary

Russell Tobin is seeking an experienced Operations Coordinator V to support timekeeper onboarding, billing accuracy, and data workflows on a 3-month W2 contract. The role is almost remote with limited onsite requirements in select locations, and a standard full-time schedule.

Ideal candidates will have 5+ years in billing or financial operations, plus experience in high-volume environments and program management support.

Qualifications

• 5+ years of billing, accounts receivable, invoicing, or financial operations experience.
• Experience in high-volume customer support, operations, or service environments.
• Experience supporting program management and operational initiatives.

Responsibilities

• Serve as the Tier 2 escalation point for Tier 1 support and prepare complex issues for management review.
• Provide backup support for Tier 1 operations.
• Identify recurring issues, escalation trends, and opportunities for process improvement.
• Support system testing, data validation, and workflow improvement projects.
• Own the Timekeeper portion of the Vendor Onboarding workflow.
• Collaborate with internal teams and outside counsel to investigate and resolve billing discrepancies.
• Support program management activities for annual Promotion & Graduation and Rate Turnover cycles.
• Develop and maintain process documentation and knowledge base materials.
• Manage competing priorities while maintaining accuracy and meeting deadlines.

Skills

Communication skills

High-volume operations

Problem solving

Independent worker

Documentation

Tools

TeamConnect

Litify

E-billing platforms

Job description

Operations Coordinator V - Job DescriptionAlmost Remote

W2 Contract

Title: Operations Coordinator V

Location: Almost Remote

Pay Rate: $67.02/hr on W2

Duration: 3 Months

Schedule: Full-Time, Monday-Friday, Standard Business Hours

Work Arrangement: Remote, with preference for candidates located within reasonable distance of an office in SCV, Sacramento, Culver City, Austin, San Diego, Raleigh, or New York. Onsite requirements are less than 10%.

Company / Team Description

The LGS Operations Timekeeper team manages timekeeper setup, rate governance, and billing data integrity for outside counsel partners and internal stakeholders. The team supports daily operational requests, issue resolution, and key annual programs and initiatives.

Key Responsibilities

• Serve as the Tier 2 escalation point for Tier 1 support and prepare complex issues for management review.


• Provide backup support for Tier 1 operations.


• Identify recurring issues, escalation trends, and opportunities for process improvement.


• Support system testing, data validation, and workflow improvement projects.


• Own the Timekeeper portion of the Vendor Onboarding workflow.


• Collaborate with internal teams and outside counsel to investigate and resolve billing discrepancies.


• Support program management activities for annual Promotion & Graduation and Rate Turnover cycles.


• Develop and maintain process documentation and knowledge base materials.


• Manage competing priorities while maintaining accuracy and meeting deadlines.

Qualifications

Experience

• 5+ years of experience in billing, accounts receivable, invoicing, or financial operations.


• Experience in high-volume customer support, operations, or service environments.


• Experience supporting program management and operational initiatives.

Other Qualifications / Requirements

• Strong written and verbal communication skills.


• Ability to troubleshoot complex issues and identify root causes.


• Experience with process documentation and workflow improvements.


• Proficiency with ticketing/case management systems and e-billing platforms.


• Ability to work independently in ambiguous or evolving environments.


• Strong organizational skills and attention to detail.


• Ability to handle confidential billing and personnel information with discretion.

Must-Haves

• 5+ years of billing, invoicing, accounts receivable, or financial operations experience.


• High-volume operations or customer support experience.


• Strong troubleshooting and root-cause analysis skills.


• Program management and competing-priority management experience.


• Process documentation, workflow improvement, and ticketing/case management experience.

Nice-to-Haves

• Legal operations, law firm, or professional services experience.


• Experience with TeamConnect or Litify.


• E-billing platform experience.


• Vendor onboarding and rate governance experience.


• Experience with system testing, data validation, and process automation.
  

What the Hiring Manager Is Looking For

• A proactive problem solver who investigates root causes rather than applying temporary fixes.


• Ability to remain calm and professional when handling frustrated or time-sensitive stakeholders.


• Initiative in identifying workflow gaps and recommending improvements.


• Ability to bring structure to ambiguous situations.


• Interest in leveraging technology and automation to improve operational efficiency.


• Confidence in asking follow-up questions to clarify issues.

Equal Employment Opportunity

Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment

Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates

Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.

Only applicable for Kentucky positions

For this type of employment, state law requires a criminal record check as a condition of employment. This applies to direct care staff (Examples: RN, LPN, Nurse Aides, Therapists) referred to Kentucky nursing facilities, assisted living communities, or long-term care facilities, in accordance with KRS 216.793.