Operations Coordinator – Travel Assistance

International Medical Group; Princeton (KY); On-site; USD 49,594,000 - 57,859,000; Full time

Job summary

International Medical Group in Princeton, NJ is seeking an Operations Coordinator to support members and clients by managing cases from intake through resolution, ensuring a high standard of customer service and operational efficiency.

This onsite role requires coordinating with internal teams, vendors, and service providers, maintaining documentation, and providing timely updates while adhering to established protocols and SLAs.

Qualifications

• Experience in case management, customer service, or operations coordination.
• Strong organizational skills and attention to detail.
• Ability to manage multiple cases simultaneously.
• Excellent verbal and written communication skills.
• Calm and professional under pressure in a fast-paced environment.
• Proficiency with Microsoft Office or similar software suites.
• Flexibility to work rotating shifts, including nights and weekends.
• Required background checks and drug screening.

Responsibilities

• Manage cases from intake to resolution, ensuring timely follow-up.
• Respond to member and client inquiries, providing clear guidance and timely solutions.
• Coordinate with internal teams, vendors, and service providers to resolve issues efficiently.
• Monitor case progress and document activities in case management systems.
• Assess situations and elevate issues according to protocols and service level agreements.
• Track active cases to ensure timely resolution and provide updates to members and stakeholders.
• Prepare clear case summaries and deliver thorough, collaborative shift‑change briefings to keep incoming staff fully informed.
• Assist team members and provide coverage, including handling overflow or urgent cases.
• Participate in team initiatives and departmental meetings as required.
• Perform additional duties as assigned.

Skills

Case management experience

Customer service

Organization

Multi-case management

Verbal and written communication

Microsoft Office proficiency

Flexibility with rotating shifts

Background checks & drug screening

Tools

Microsoft Office

Job description

Job Description

The Operations Coordinator supports members and clients by managing and coordinating cases from intake through resolution, ensuring a high standard of customer service and operational efficiency. This role serves as a primary point of contact, liaising with internal teams, vendors, and service providers to resolve issues promptly, accurately, and with care. The Operations Coordinator ensures cases are managed according to established protocols and service level agreements while providing timely updates and maintaining thorough documentation.

Job Details

• This position is onsite at our office location in Princeton, New Jersey
• Compensation is $18/ hour
• This is a 24/7/365 operational environment with rotating shifts that include nights and weekends

Key Responsibilities

• Manage cases from intake to resolution, ensuring timely follow-up.
• Respond to member and client inquiries, providing clear guidance and timely solutions.
• Coordinate with internal teams, vendors, and service providers to resolve issues efficiently.
• Monitor case progress and document activities in case management systems.
• Assess situations and elevate issues according to protocols and service level agreements.
• Track active cases to ensure timely resolution and provide updates to members and stakeholders.
• Prepare clear case summaries and deliver thorough, collaborative shift‑change briefings to keep incoming staff fully informed.
• Assist team members and provide coverage, including handling overflow or urgent cases.
• Participe in team initiatives and departmental meetings as required.
• Perform additional duties as assigned.

Qualifications

• Experience in case management, customer service, or operations coordination.
• Strong organizational skills and attention to detail.
• Ability to manage multiple cases simultaneously.
• Excellent verbal and written communication skills.
• Calm and professional under pressure in a fast‑paced environment.
• Proficiency with Microsoft Office or similar software suites.
• Flexibility to work rotating shifts, including nights and weekends.
• Required background checks and drug screening.

IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.