Operations Coordinator - The Morrison, UCRT

DESC; Washington; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Dental Insurance

Life Insurance

Long-term Disability

Medical (no employee premiums)

Employee Assistance Program (EAP)

Flexible Spending Account (FSA)

ORCA card subsidy

Paid Time Off (PTO) 34 days/year

Retirement Plan

Job summary

DESC is seeking an Operations Coordinator to oversee renovations and construction improvements at The Morrison Hotel, DESC's largest PSH site with 190 units. The role requires in-person work from 8 am to 4 pm, coordinating with property management, contractors, and care teams to ensure safe, timely completion of projects.

You will prepare progress summaries, manage access, and maintain documentation while engaging with clients and staff to uphold safety and quality standards.

Qualifications

• 1 year of supervisory experience.
• 2-3 years of maintenance/property management or similar work in large residential buildings.
• 1 year of janitorial/maintenance experience or operations in PSH (Permanent Support)

Responsibilities

• Assist with coordination and walkthrough of vendors and contractors for renovation projects.
• Coordinate with Housing Staff to notify clients and obtain entry permissions for scheduled work.
• Safeguard building and unit access, and ensure safety during repairs.
• Prepare daily/weekly summaries of construction activities and report to project manager.
• Lead communication of timelines to Housing team and participate in daily briefs and meetings.
• Respond to emergencies and coordinate with first responders as needed.

Skills

Supervisory experience

Maintenance/Property management

Janitorial/Operations

Job description

Operations Coordinator - The Morrison, UCRT

Seattle, WA (http://maps.google.com/maps?q=509+Third+Avenue+Seattle+WA+USA+98104) -UCRT (Unit Condition Response Team)

Job Type

Full-time

Description

Schedule: Monday - Friday, 8am - 4pm

Days Off: Saturday, Sunday

Location: On-site at DESC's The Morrison

Insurance Benefits: Dental, Life, Long-term Disability, Medical (no premiums/payroll deductions for employee coverage)

Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan

About DESC:

Recognized nationally as an innovator and leader in developing solutions to homelessness, DESC is a social services organization, supportive housing operator, and licensed behavioral health treatment provider focused on meeting the needs of people experiencing long-term homelessness and living with complex behavioral health and other medical conditions. Approximately 3,000 people are actively receiving services from DESC at any given point in time. Our vision is a community where all people are shown compassion, treated with dignity, and everyone has a safe, stable, and affordable place to call home.

DESC operates five shelter/emergency housing programs,19 permanent supportive housing facilities with over 1,750 units, several hundred additional scattered site apartments, and a range of behavioral health services including outpatient mental health and substance use disorder treatment, residential crisis stabilization, street outreach, mobile crisis response, and treatment for opioid use disorder.

JOB OVERVIEW

The Operations Coordinator oversees and coordinates the renovations and construction improvement from planning through completion to The Historical Morrison Hotel. The Morrison Hotel is DESC's largest Permanent Supportive Housing (PSH) site with a total of 190 units. This role serves as the primary liaison between property management, contractors, vendors, facilities, clinical (care team), site staff, SFD, SPD, EMS internal and external to DESC in relation to renovation project activities. Position hours are 8 am to 4 pm and required to be fully in-person to align with construction working hours.

MAJOR DUTIES AND RESPONSIBILITIES:

• Assist with coordination and walkthrough of vendors and contractors throughout the building. Oversee building construction activities daily.
• Assist Housing staff with proper client notifications in relation to construction activities, such as posted notices. Coordinate with appropriate DESC Housing Team staff on permission to enter (PTE) for units. Using trauma informed approaches directly engaging with clients to ensure entry/access for scheduled work, directing clients to care teams when therapeutic interventions are necessary.
• Safeguard building and unit keys, never giving anyone access to occupied tenant units without authorization.
• Provide safe access to units and various areas of the building for repair work.
• Prepare daily and weekly summaries of construction activities to include planning for future and upcoming construction activities. Report summaries directly to the UCRT Project Manager and relevant stakeholders.
• Take a lead role in coordinating and communicating construction activities and /or timelines to the Housing team, including participating in the daily briefs and weekly team meetings.
• Initiate and maintain appropriate social interactions with clients.
• Think and act collaboratively with staff and clients to improve safety and cleanliness around DESC projects.
• Perform unit clean outs. Removing unnecessary debris, boxing/ labeling, and transporting items to identified locations for duration of repair work. Returning items to designated areas upon completion of contracted work.
• Enforce the DESC Good Neighbor policy with DESC clients using a collaborative, harm-reduction approach.
• Actively participate in staff meetings and trainings as assigned.
• Respond to custodial demands and building cleanliness.
• Oversee documentation standards related to quality and frequency.
• A willingness to be flexible and work cooperatively with coworkers to accomplish all team responsibilities.
• Handle high volume of workload, with the understanding that PSH may have simultaneous site-based operation demands and varied working environments.
• Respond to emergencies, initiating emergency actions, cleaning up debris, water, etc., and contacting supervisors. Coordinate with and direct emergency first responders to developments that require immediate attention.
• Other duties as assigned.

Requirements

MINIMUM QUALIFICATIONS:

• 1 year of supervisory experience.
• 2-3 years of experience in maintenance, property management or highly relevant comparative work in residential buildings with 100 units or more.
• 1 year of janitorial/maintenance experience or one year in an operations role in DESC PSH (Permanent Support