Permanent Supportive Housing Project Manager II

DESC (Downtown Emergency Service Center); Seattle (WA); On-site; USD 112,000 - 126,000; Full time

Benefits offered by this job

Dental

Life

Long-term Disability

Medical

EAP

FSA

ORCA card subsidy

Paid Time Off (34 days per year)

Retirement Plan

Job summary

DESC (Downtown Emergency Service Center) seeks a Project Manager to coordinate housing operations at Hobson Place in Seattle. You will work with the Senior Housing Program Manager on service delivery, contract compliance, and staff supervision.

The role requires a Bachelor’s degree related to social services or management and at least two years in human services, including supervisory experience. Strong collaboration with partners is essential.

Qualifications

• Bachelor’s degree in social services or management; substitutions may apply.
• Two years of relevant work experience in human services.
• One year supervisory or program management experience.

Responsibilities

• Oversee Hobson Place operations in line with plans and policies.
• Ensure project contracts are complied with and manage staff.
• Coordinate resident move-in and orientation processes.
• Respond to emergencies and crises; ensure safety and security.
• Coordinate data collection for compliance and evaluation.
• Represent agency at neighborhood meetings and council events.

Education

Bachelor’s degree in relevant field

Bachelor’s degree with 1+ year social services experience

Associate degree + supervisory experience

Any associate degree + supervisory experience

2+ years supervisory or program management experience

Job description

Job Type

Full-time

Days Off

Saturday & Sunday

Shift

Office Day

Insurance Benefits

Dental, Life, Long-term Disability, Medical (no premiums/payroll deductions for employee coverage)

Other Benefits

Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan

About DESC

Recognized nationally as an innovator and leader in developing solutions to homelessness, DESC is a social services organization, supportive housing operator, and licensed behavioral health treatment provider focused on meeting the needs of people experiencing long-term homelessness and living with complex behavioral health and other medical conditions. Approximately 3,000 people are actively receiving services from DESC at any given point in time. Our vision is a community where all people are shown compassion, treated with dignity, and everyone has a safe, stable, and affordable place to call home.

DESC operates five shelter/emergency housing programs, 19 permanent supportive housing facilities with over 1,750 units, several hundred additional scattered site apartments, and a range of behavioral health services including outpatient mental health and substance use disorder treatment, residential crisis stabilization, street outreach, mobile crisis response, and treatment for opioid use disorder.

JOB DEFINITION

The Project Manager coordinates, in conjunction with the Senior Housing Program Manager, property management and clinical service delivery at DESC's Hobson Place.

MAJOR DUTIES AND RESPONSIBILITIES

• Oversee all operations of Hobson Place in accordance with all Management and Service plans, DESC operating policies and procedures, and in conjunction with the Senior Housing Program Manager.
• Manage all project operations in a fashion that is compliant with all project contracts.
• Responsible for all aspects of property management and compliance activities.
• Directly or indirectly supervise all project staff including orienting, scheduling and evaluating. Facilitate team meetings.
• Ensure enforcement of project rules to promote safety and security of staff and clients. Issue formal notices and facilitate formal eviction processes as necessary.
• Respond to emergencies and intervene in crises as necessary.
• Coordinate resident move-in and orientation process.
• Respond to resident complaints.
• Manage process to collect rent, security deposits and other charges to ensure that all funds are collected in a timely fashion.
• Liaison frequently with neighbors to respond to concerns, enlist their support, and work to involve residents in positive neighborhood activities.
• Fill in for absent staff, during and outside of normal working hours, if necessary.
• Coordinate facility maintenance with Facilities Manager.
• Coordinate data collection process in accordance with project compliance and evaluation activities.
• Work collaboratively as part of Housing Management Team, for productivity, contract compliance and overall best practices.
• Approve expenditures and coordinate orders for operating and office supplies.
• Report extraordinary occurrences to the Housing Program Manager.
• Represent agency at neighborhood meetings as assigned.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree relevant to social services or management. Demonstrated ability to manage fast paced and complex social service or other programming may substitute for degree requirement.* See below for details.
• Two years of relevant work experience in human services, preferably working with adults challenged by homelessness, economic disadvantages, mental illness and/or substance use disorders. Personal lived experience may substitute for some of the work experience requirements.
• One year supervisory or program management experience

PREFERRED QUALIFICATIONS

• Master’s degree in social work, counseling, administration, public health, or other relevant degree
• 2+ years Management experience in settings serving people with histories of homelessness and/or behavioral health conditions.
• 1 year of Permanent Supportive Housing management experience

PM EDUCATION / EXPERIENCE REQUIREMENTS

• Bachelor’s degree in relevant field, or
• Bachelor’s degree in any field and 1 additional year of paid work experience in social services, or
• Relevant Associate’s degree and 1 additional year of relevant paid supervisory experience and 1 additional year of paid work experience in social services, or
• Any Associate’s degree and 2 additional years of relevant paid supervisory work experience and 1 additional year of paid work experience in social services, or
• 2 additional years of paid relevant work experience plus 2 additional years of relevant supervisory or successful program management experience with high degree of independence. Highly relevant experience includes, but is not limited to, DESC Housing Programs leadership positions like RC/SC Supervisor, CSS/CM Supervisors, and Project Coordinator.
• examples of relevant degrees and/or coursework include but is not limited to: Social Work, Psychology, Sociology, Anthropology, Counseling, Program/Project Management, Non-Profit Leadership, Behavioral Science, Social and Human Services, Mental Health/Counseling, Chemical Dependency and Rehabilitation, Youth and Family Support Services, Early Childhood Education/Child Welfare, Prevention and Early Intervention, Community Development and Housing, Policy and Advocacy

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required sit for long periods of time, communicate with other persons by talking and hearing, required to lift and carry items weighing up to 25 pounds and to operate computer hardware systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

EQUAL OPPORTUNITY EMPLOYER

DESC is committed to diversity in the workplace and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, gender, sexual orientation, age, national origin, caste, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Minorities and veterans are encouraged to apply.

Salary Description

$111,764.16 - $126,450.72 annually